---
title: "Mobility-as-a-Service (MaaS) Technology Partner"
ocid: "ocds-h6vhtk-03a2ad"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a2ad"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a2ad.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a2ad.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRANSPORT FOR WALES"
published: "2024-07-05"
---

# Mobility-as-a-Service (MaaS) Technology Partner

Buyer: TRANSPORT FOR WALES  
Current stage: Award  
OCID: ocds-h6vhtk-03a2ad

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## Summary

Transport for Wales is seeking a Mobility-as-a-Service (MaaS) Technology Partner to transition their digital platforms into a holistic multimodal service. The procurement process involves award criteria based on quality and price, and has been awarded to Hitachi Rail. The process began with an open tender, with a cancelled status, and a contract awarded for £2,500,000 signed on 28th June 2024.

This tender presents opportunities for businesses specialising in software programming, consultancy services, IT services, and railway transport services. The anticipated contract period is 5 years with a possible 2-year extension. Businesses experienced in Multimodal Journey Planning, Mobility Retail, and User Experience Design would be well-suited to compete in this procurement process. Key dates include a virtual collaboration event on Tuesday 21st February and a survey questionnaire submission deadline on Tuesday 7th March.

## Notice

Transport for Wales (Trafnidiaeth Cymru) (TfW) exists to drive forward the Welsh Government's vision of a high quality, safe, integrated, affordable and accessible transport network of which the people of Wales are proud. We are potentially seeking a Mobility-as-a-Service (MaaS) Technology Partner ("MaaS Tech Partner") to work with TfW and our existing third-party mobile app and web development partners to transition our Mobile App(s) and Website(s) into a holistic multimodal service.

### Lot Information

Lot 1

Transport for Wales (Trafnidiaeth Cymru) (TfW) exists to drive forward the Welsh Government's vision of a high quality, safe, integrated, affordable and accessible transport network of which the people of Wales are proud. We are potentially seeking a Mobility-as-a-Service (MaaS) Technology Partner ("MaaS Tech Partner") to work with TfW and our existing third-party mobile app and web development partners to transition our Mobile App(s) and Website(s) into a holistic multimodal service. Our digital platforms will be positioned as a trusted digital travel companion for every journey in Wales and we aim to provide a user experience which is Honest, Useful, Human and Engaging. Transport for Wales is primarily known as the Train Operating Company in Wales and our digital multimodal solutions need to seamlessly integrate with rail information systems and ticketing systems to provide consistent high-quality rail customer information. The potential Technology Partner will need to have proven and mature technology solutions for Multimodal Journey Planning and Mobility Retail, that can be adapted to become fully bilingual in Welsh and English, and provide us with fully supported and managed digital services that we can integrate into our existing digital platforms. Key functionality we are looking to include are: - Origin/Destination search - Door-to-door journey planning - Turn-by-turn directions - Disruption notifications - Multimodal retail for bus, DRT, coach, bike hire, car clubs, e-scooters and taxis handing off to Rail retail at the appropriate point. - Comprehensive rail journey planning, facilities information and disruption information - Promoting journeys using Contactless EMV on our future metro networks - Providing comprehensive bus information and ticketing in support of TfW taking a central role in a franchised bus network - Behavioural Change / Gamification capabilities to promote modal-shift - Advanced Walking & Cycling directions - Comprehensive coverage of Welsh Language, including adapting data feeds and formats to accommodate Welsh language where it isn't available. - Welsh Interactive Transport Maps - both Topographic and Schematic - with real-time information and supporting Welsh streetnames and placenames - Making accessible travel easy - Supporting digital accessibility needs - Integrating with our customer contact / support services - Generating useful Travel Demand and Usage Insights - Modular design with APIs available for future integrations and innovations In support of delivering this we expect the supplier to also offer capabilities in: - User Experience / User Interface Design, Prototyping and Validation - Customer Analytics design to generate and validate digital insights - Integration advisory services, providing direction to our third-party developers for integrating MaaS Tech solutions. The potential MaaS Tech Partner will work with us for a duration of 5 years, with an option for a 2-year extension. If procured, we expect to follow an Open Tender process via Sell2Wales to procure a preferred supplier. We are undertaking market engagement to inform our potential final Invitation to Tender and will be hosting a virtual supplier collaboration event on Tuesday 21st February at 13:00 (GMT) followed by a survey questionnaire that should be submitted by 17:00 GMT on Tuesday 7th March. Following receipt of the questionnaire we may choose to hold limited supplier 1-to-1s to ask further clarification questions but no further information will be provided by TfW during these 1-to-1s. Additional information: Suppliers interested in receiving more details regarding the specification, and in participating in the 1-2-1 sessions and/or the virtual supplier event, should register their interested here: https://forms.office.com/e/ezPRuHTxq1

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/020522-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jul 2024 |
| Submission deadline | 9 Oct 2023 |
| Future notice date | 10 Mar 2023 |
| Award date | 27 Jun 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,300,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR WALES |
| Locality | PONTYPRIDD |
| Post town | Cardiff |
| Postcode | CF37 4TH |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Rhondda Cynon Taf |
| Electoral ward | Pontypridd Town |
| Westminster constituency | Pontypridd |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HITACHI RAIL |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 60 - Transport services (excl. Waste transport)
- 63 - Supporting and auxiliary transport services; travel agencies services
- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 60140000 - Non-scheduled passenger transport
- 60200000 - Railway transport services
- 63520000 - Transport agency services
- 71311200 - Transport systems consultancy services
- 72000000 - IT services: consulting, software development, Internet and support
- 72200000 - Software programming and consultancy services

## Release History

- 5 Jul 2024 at 08:33 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/020522-2024
- 10 Aug 2023 at 13:24 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/023417-2023
- 3 Feb 2023 at 11:26 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/003384-2023

## Notice URLs

- http://tfw.wales
- https://forms.office.com/e/ezPRuHTxq1
- https://www.sell2wales.gov.wales

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a2ad. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03a2ad.json.