---
title: "Out of Hours Call Handling"
ocid: "ocds-h6vhtk-03a404"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a404"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a404.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a404.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NETWORK HOMES"
published: "2023-07-20"
---

# Out of Hours Call Handling

Buyer: NETWORK HOMES  
Current stage: Award  
OCID: ocds-h6vhtk-03a404

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a404)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03a404.json)

## Summary

Network Homes recently awarded a contract for an "Out of Hours Call Handling" services, valued at £480,000, to Norse Commercial Services Limited. The procurement process was completed on 17th May 2023. The buying organization, Network Homes, based in Wembley, UK, sought this service in the "Call centre" category. The contract duration is 2 years, extendable by three years annually based on performance reviews. The procurement method employed was an open procedure.

This tender provides an opportunity for businesses specializing in call centre services to engage with Network Homes. Companies with experience in providing out-of-hours call handling services can compete for this contract. The location of the service delivery is focused within the United Kingdom. Interested businesses need to ensure compliance with the defined quality and cost criteria as part of the evaluation process for this procurement opportunity.

## Notice

Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis (Subject to performance reviews)

### Lot Information

Lot 1

Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis (Subject to performance reviews)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/021024-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jul 2023 |
| Submission deadline | 15 Mar 2023 |
| Future notice date | Not specified |
| Award date | 16 May 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £350,000 |
| Lots value | £350,000 |
| Awards value | Not specified |
| Contracts value | £480,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NETWORK HOMES |
| Locality | WEMBLEY |
| Post town | Harrow |
| Postcode | HA9 0HP |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI72 Brent |
| Local authority | Brent |
| Electoral ward | Wembley Park |
| Westminster constituency | Brent West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NORSE COMMERCIAL SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 20 Jul 2023 at 18:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/021024-2023
- 8 Feb 2023 at 16:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003914-2023

## Notice URLs

- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=784974972
- https://www.delta-esourcing.com/tenders/UK-UK-Wembley:-Call-centre./Q8XHSXP6BC
- https://www.delta.esourcing.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a404. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03a404.json.