--- title: "Teams Contact Centre software solution" ocid: "ocds-h6vhtk-03a42d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a42d" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a42d.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a42d.json" source: "Find A Tender Service" current_stage: "Award" buyer: "CANTIUM BUSINESS SOLUTIONS LTD" published: "2023-05-31" --- # Teams Contact Centre software solution Buyer: CANTIUM BUSINESS SOLUTIONS LTD Current stage: Award OCID: ocds-h6vhtk-03a42d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a42d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03a42d.json) ## Summary Cantium Business Solutions (Cantium), a Local Authority Trading Company under Kent County Council, is seeking a Teams Contact Centre Software Solution through an open tender. The procurement process, currently in an active stage, involves a 36-month contract with possible extensions, offering opportunities for suppliers in the IT services industry. The contract entails a zero-value agreement, with a focus on innovative solutions to serve both Cantium and its clients in the Education, Local Authority, Health, and Private sectors. This tender by Cantium Business Solutions presents an opportunity for IT service providers to offer a Teams Contact Centre software solution. The procurement aims to enhance service delivery and infrastructure insight for Cantium and its clients. Suppliers, especially SMEs, capable of delivering quality technical specifications and value-added services within a 36-month contract period, with potential for extensions, are well-suited to compete for this contract. ## Notice Cantium Business Solutions (Cantium) is a Local Authority Trading Company (LATCo), whose ultimate parent company is Kent County Council (KCC). Cantium provides ICT Managed Services to its customers across the UK within the Education, Local Authority, Health, and the Private sector. As a LATCo, we are proud of our Public Sector heritage, which has given us a foundation in business delivery and infrastructure insight. This uniquely enables us to drive innovation and progressive practices to deliver the best value for our clients. Cantium is looking for a Teams Contact Centre Software Solution for use primarily by ourselves but with the option to resell to our customers. Any contractual offer made will be against a zero-value agreement as any sales will be based on best value for ourselves and for our customers. This Agreement is for a 36 months term based on an initial fixed 12 month period, after which a 3 months break clause may be applied to the balance of the term by the buyer. The contract will expire in its entirety after the 36 months unless the break clause is applied earlier, or it is extended. The buyer has the right to request up to two x 12-month extensions to this contract, providing the supplier with a minimum notice of 30 days prior to the contract end date. Therefore, the maximum possible contract length will be 60 months. Further background and technical information can be found within the Invitation to Tender (ITT) documentation. ### Lot Information Lot 1 Cantium Business Solutions (Cantium) is a Local Authority Trading Company (LATCo), whose ultimate parent company is Kent County Council (KCC). Cantium provides ICT Managed Services to its customers across the UK within the Education, Local Authority, Health, and the Private sector. As a LATCo, we are proud of our Public Sector heritage, which has given us a foundation in business delivery and infrastructure insight. This uniquely enables us to drive innovation and progressive practices to deliver the best value for our clients. Cantium is looking for a Teams Contact Centre Software Solution for use primarily by ourselves but with the option to resell to our customers. Any contractual offer made will be against a zero-value agreement as any sales will be based on best value for ourselves and for our customers. This Agreement is for a 36 months term based on an initial fixed 12 month period, after which a 3 months break clause may be applied to the balance of the term by the buyer. The contract will expire in its entirety after the 36 months unless the break clause is applied earlier, or it is extended. The buyer has the right to request up to two x 12-month extensions to this contract, providing the supplier with a minimum notice of 30 days prior to the contract end date. Therefore, the maximum possible contract length will be 60 months. Further background and technical information can be found within the Invitation to Tender (ITT) documentation. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/015373-2023 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 31 May 2023 | | Submission deadline | 13 Mar 2023 | | Future notice date | Not specified | | Award date | 30 May 2023 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000,000 | | Lots value | £100,000,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | CANTIUM BUSINESS SOLUTIONS LTD | | Locality | KINGS HILL, WEST MALLING | | Post town | Rochester | | Postcode | ME19 4YT | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ4 Kent | | ITL 3 | TLJ46 West Kent | | Local authority | Tonbridge and Malling | | Electoral ward | Kings Hill | | Westminster constituency | Maidstone and Malling | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | RESONATE | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 31 May 2023 at 11:44 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/015373-2023 - 9 Feb 2023 at 10:38 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003974-2023 ## Notice URLs - http://www.cantium.solutions - https://procontract.due-north.com/Advert/Index?advertId=024f971a-62a8-ed11-811f-005056b64545 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a42d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03a42d.json.