---
title: "Multiple and Complex Needs Service"
ocid: "ocds-h6vhtk-03a446"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a446"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a446.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a446.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ESSEX COUNTY COUNCIL"
published: "2023-11-29"
---

# Multiple and Complex Needs Service

Buyer: ESSEX COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-03a446

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03a446.json)

## Summary

The Essex County Council completed the procurement process for the commission of a Multiple and Complex Needs Service to support individuals in the Health and social work services sector. The contract will commence on 1st April 2024, following the expiration of the current service. The initial contract term is five years, with an option to extend up to an additional four years, resulting in a possible total duration of nine years.

This tender presents an opportunity for businesses in the health and social work services sector, particularly those specialising in providing therapeutic, holistic, and intensive support. The procurement method used was an open procedure, and the contract was awarded to Phoenix House (T/A Phoenix Futures) with a contract value of £17,100,000. Interested businesses should focus on quality criteria, social value, and pricing to compete effectively in similar tenders.

## Notice

Essex County Council conducted a single stage procurement to commission a Multiple and Complex Needs Service to support individuals who are ordinarily resident within the administrative boundaries of Essex, (excluding the unitary authority areas of Thurrock and Southend-On-Sea). Following the expiration the current Offenders with Complex and Additional Needs Service on 31st March 2024, the new Multiple and Complex Needs Service contract will commence on 1 April 2024. This service is commissioned under an initial five (5) year term with the option to extend for a maximum of up to 48 months, i.e 4 years (2+2) at the Council's sole discretion; thereby resulting in a maximum possible contract duration of nine (9) years. Please note that the total value of the procurement as stated in section II 1.7 below reflects the cumulative effect of the pricing submission of the successful bidder for a maximum possible contractual duration of nine (9) years.

### Lot Information

Lot 1

This service is designed to secure suitable provision of therapeutic, holistic, wrap around intensive support to help stabilise and support individuals with multiple and complex needs who are ordinarily resident within the administrative boundaries of Essex, (excluding the unitary authority areas of Thurrock and Southend-On-Sea).

Renewal: This service will be commissioned under an initial five (5) year term with the option to extend for a period totalling no more than 48 months, i.e 4 years (2+2), at the Council's sole discretion; thereby resulting in a maximum possible contract duration of nine (9) years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/035279-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Nov 2023 |
| Submission deadline | 15 Sep 2023 |
| Future notice date | 9 Jul 2023 |
| Award date | 29 Nov 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £17,100,000 |
| Lots value | £17,100,000 |
| Awards value | Not specified |
| Contracts value | £17,100,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ESSEX COUNTY COUNCIL |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM1 1QH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Moulsham and Central |
| Westminster constituency | Chelmsford |
| Delivery location | TLH3 Essex |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX HOUSE (T/A PHOENIX FUTURES |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 29 Nov 2023 at 17:40 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/035279-2023
- 10 Jul 2023 at 12:00 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/019619-2023
- 2 Jun 2023 at 17:35 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/015770-2023
- 2 Jun 2023 at 16:38 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/015768-2023
- 9 Feb 2023 at 12:11 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/004008-2023

## Notice URLs

- https://procontract.due-north.com/Advert/Index?advertId=ef391e5e-fc18-ee11-8123-005056b64545
- https://www.essex.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a446. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03a446.json.