---
title: "Professional Services for supporting Microsoft Technologies"
ocid: "ocds-h6vhtk-03a457"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a457"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a457.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a457.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORFOLK COUNTY COUNCIL"
published: "2023-04-13"
---

# Professional Services for supporting Microsoft Technologies

Buyer: NORFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-03a457

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a457)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03a457.json)

## Summary

The Norfolk County Council has recently awarded a contract for Professional Services to support Microsoft Technologies. The contract falls under the services category and involves providing support for the council's infrastructure specialists. The contract, valued at £129,000 GBP, was signed on April 11, 2023. The buying organization is Norfolk County Council based in Norwich, United Kingdom. The procurement process has been completed and the service contract has been awarded to Phoenix Software Ltd.

This tender presents an opportunity for businesses specializing in system and support services to engage with Norfolk County Council. The procurement method used was an open procedure, and the main procurement category is services. The contract involves supporting Microsoft technologies and aims to reduce incident resolution time and improve support services. Businesses that excel in providing critical IT support services would be well-suited to compete for this tender, ensuring a competitive and responsive approach to meeting the council's needs.

## Notice

Norfolk County Council retendered the council's existing service contract for Professional Services for supporting Microsoft Technologies.The Council is purchasing Support to:* Provide a point of escalation for the NCC Infrastructure, Applications and Desktops specialists.* Reduce of resolution time for incidents and problems related to Microsoft technologies.* Reduce the number of incidents and problems related to Microsoft technologies.

### Lot Information

Lot 1

Norfolk County Council has retendered its existing service contract for Professional Services for supporting Microsoft Technologies.The Council is purchasing Support to:* Provide a point of escalation for the NCC Infrastructure, Applications and Desktops specialists.* Reduce of resolution time for incidents and problems related to Microsoft technologies.* Reduce the number of incidents and problems related to Microsoft technologies.The contract has been let for 12 months and may be extended in further 12 month periods for up to an additional 36 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010703-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Apr 2023 |
| Submission deadline | 16 Mar 2023 |
| Future notice date | Not specified |
| Award date | 10 Apr 2023 |
| Contract period | 16 Apr 2023 - 16 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £140,000 |
| Lots value | £140,000 |
| Awards value | Not specified |
| Contracts value | £129,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | TLH15 Norwich and East Norfolk |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72220000 - Systems and technical consultancy services
- 72250000 - System and support services

## Release History

- 13 Apr 2023 at 15:09 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010703-2023
- 10 Feb 2023 at 08:45 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004112-2023
- 9 Feb 2023 at 13:48 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004031-2023

## Notice URLs

- http://www.norfolk.gov.uk
- https://in-tendhost.co.uk/norfolkcc/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a457. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03a457.json.