---
title: "GP Out of Hours ICT Management, Maintenance and Support"
ocid: "ocds-h6vhtk-03a475"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a475"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a475.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a475.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BUSINESS SERVICES ORGANISATION I T S"
published: "2023-02-27"
---

# GP Out of Hours ICT Management, Maintenance and Support

Buyer: BUSINESS SERVICES ORGANISATION I T S  
Current stage: Award  
OCID: ocds-h6vhtk-03a475

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## Summary

The Business Services Organisation IT Services has awarded a contract for GP Out of Hours ICT Management, Maintenance and Support. This procurement falls under the IT services category with a focus on consulting, software development, Internet, and support. Located in the UK, specifically in Belfast, the procurement method employed was an Award procedure without prior publication of a call for competition. The contract was signed on 27th February 2023, with DXC Global Entserv Solutions Ireland Limited being the supplier.

This tender offers business growth opportunities for companies specializing in IT services, especially those experienced in managing, maintaining, and supporting complex IT environments. The unique requirements of this tender, particularly the need for continued technical support and maintenance of critical systems, make it well-suited for large-scale service providers with established expertise in healthcare IT solutions. Given the critical nature of the services provided, potential bidders must have the capability to ensure uninterrupted operation of the GP Out of Hours service and align closely with the buyer's strategic objectives.

## Notice

BSO require a managed service to cover management, maintenance, and support of the Regional GP OOH IT Service environment. The system is hosted in the BSO Datacentres and is supported via a managed service with DXC. The services are required to provide continued management maintenance and support of the Regional GP Out Of Hours Clinical information system and the supporting IT services that enables its operation. The Regional GP Out of Hours (GP OOH) Service provides for urgent conditions, a comprehensive, safe and efficient Out of Hours Service to the Northern Ireland population, who are also entitled to General Medical Services (GMS) until the patients own GP surgery is next open.

### Lot Information

Lot 1

BSO require a managed service to cover management, maintenance, and support of the Regional GP OOH IT Service environment. The system is hosted in the BSO Datacentres and is supported via a managed service with DXC. The services are required to provide continued management maintenance and support of the Regional GP Out Of Hours Clinical information system and the supporting IT services that enables its operation. The Regional GP Out of Hours (GP OOH) Service provides for urgent conditions, a comprehensive, safe and efficient Out of Hours Service to the Northern Ireland population, who are also entitled to General Medical Services (GMS) until the patients own GP surgery is next open. DXC as the managed service provider provide critical services ensuring the continued operation and support of the GP Out of Hours IT System. The services DXC provide are listed above. Their experience in supporting this complex technical environment has been built up over the past twelve years. They have implemented their proprietary Platform X management tool into the infrastructure to streamline software maintenance and upgrades within the IT environment. The managed service provides contractual, reporting, and performance management of Advanced as a subcontractor. Advanced provide the software (Adastra and Odyssey) that the GP OOH service depends on to provide the Clinical System solution. The software is licensed for use by BSO via a contract with DXC. This relationship has also been in place for over 12 years. Moving to an alternative provider incorporating all of the required managed services provided by DXC is not possible in the available timeframe. Transferring the technical support services, experience, and expertise that DXC provide to another supplier without an appropriate knowledge and skills transfer process would be extremely high risk to the continued operation of the GP Out of Hours service and could not be done safely within the time currently available. We estimate it would take at least six months to safely transfer the support of these services to another provider and this would require both DXC as the current provider and the new provider to be involved jointly in the hand over process. Failure of the OOH service means that patients, by default, will attend the already overburdened Emergency Departments.

### Procurement Information

* Due to the existing DXC relationship with Advanced, the design, and support of the GP OOH system. BSO could not simply contract directly with Advanced as Advanced do not offer the required support services etc. (rather they offer only the licences to use the required software etc.) * Moving to an alternative solution will require extensive development and configuration to meet the requirements of the GP OOH service in NI. * We estimate it would take between three and six months to safely transfer the support of these services to another provider if one were available. * DXC provide significant technical services to support the OOH service as part of the TPA contract. They manage the technical environment on which the solution is hosted providing technical support for Citrix, the SQL database, platform X, and the end user client device support. They also provide contract and performance management support to the existing solution. The solution will not function without the continuation of the technical and other services provided by DXC in conjunction with the licences and software from Advanced.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005686-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 Feb 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,775,420 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUSINESS SERVICES ORGANISATION I T S |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT7 2JD |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | DXC GLOBAL ENTSERV SOLUTIONS; DXC GLOBAL ENTSERV SOLUTIONS IRELAND |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 Feb 2023 at 14:36 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005686-2023
- 9 Feb 2023 at 16:27 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/004077-2023

## Notice URLs

- http://www.hscbusiness.hscni.net

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a475. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03a475.json.