---
title: "T22/26_ Design and Implementation of a University-Wide Enterprise Service Management (ESM) solution"
ocid: "ocds-h6vhtk-03a4e9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a4e9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a4e9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a4e9.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "ANGLIA RUSKIN UNIVERSITY HIGHER EDUCATION CORPORATION"
published: "2023-02-10"
---

# T22/26_ Design and Implementation of a University-Wide Enterprise Service Management (ESM) solution

Buyer: ANGLIA RUSKIN UNIVERSITY HIGHER EDUCATION CORPORATION  
Current stage: Tender  
OCID: ocds-h6vhtk-03a4e9

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## Summary

The Anglia Ruskin University Higher Education Corporation has issued a tender with the title "T22/26_ Design and Implementation of a University-Wide Enterprise Service Management (ESM) solution" in the services category, specifically for software-related services. The procurement stage is currently active, with a closing date for submission on 14th March 2023 and an invitation date for the second stage on 17th April 2023. The location of this opportunity is Chelmsford, United Kingdom.

This tender presents an opportunity for businesses specializing in IT software package services to compete for the contract. The procurement method is selective, following a restricted procedure. The contract period will be for 36 months with the option to extend support and maintenance for additional periods. Interested parties should review the detailed submission terms and wait for further instructions as the process progresses.

## Notice

ARU is seeking to appoint a supplier for the Design and Implementation of a University-Wide Enterprise Service Management (ESM) solution.

### Lot Information

Lot 1

ARU is seeking to appoint a supplier for the Design and Implementation of a University-Wide Enterprise Service Management (ESM) solution.ARU currently uses a number of systems to manage its query and service management needs. MS Outlook is also used extensively across ARU by faculties and professional services to manage and track service requests. Typical, users of these systems include both ARU staff and current students. External users have limited or no access to these systems except email.

Options: The support and maintenance contract will be for 36 months from the first go live iteration with the option to extend support and maintenance for a further 1 x 24 months and a further 1 x 12 month periods.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/004260-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Feb 2023 |
| Submission deadline | 14 Mar 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ANGLIA RUSKIN UNIVERSITY HIGHER EDUCATION CORPORATION |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM1 1SQ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Marconi |
| Westminster constituency | Chelmsford |
| Delivery location | TLH East (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48517000 - IT software package
- 72260000 - Software-related services

## Release History

- 10 Feb 2023 at 16:40 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004260-2023

## Notice URLs

- http://www.aru.ac.uk
- https://in-tendhost.co.uk/angliaruskinuniversity

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a4e9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03a4e9.json.