---
title: "Customer Research Partner"
ocid: "ocds-h6vhtk-03a559"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a559"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a559.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a559.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "THE RIVERSIDE GROUP LTD"
published: "2023-02-13"
---

# Customer Research Partner

Buyer: THE RIVERSIDE GROUP LTD  
Current stage: Tender  
OCID: ocds-h6vhtk-03a559

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03a559.json)

## Summary

The Riverside Group Ltd has issued a tender with the title "Customer Research Partner" for customer satisfaction survey services. The contract, with a total value of £713,000, involves collating and analysing customers' views through various surveys. The tender deadline for submission is 15th March 2023, with the bid opening scheduled for 15th February 2023. The buying organisation, Riverside, is based in Liverpool, UK, and belongs to the housing and community amenities industry category.

This tender by The Riverside Group Ltd presents an opportunity for businesses specialising in customer research and survey services to engage in a strategic partnership. Interested suppliers are required to adhere to specific criteria, such as the MRS Code of Conduct and possess ISO20252 accreditation. The procurement process is currently at the tender stage, following an open procedure method. The contract period is set at 1080 days, with the potential for a 12-month extension.

## Notice

The role of a Research Partner has been established to externally and independently collate and analyse our customers? views, attitudes, aspirations and opinions through a mechanism they can trust to be anonymous. It also provides the appropriate resource to support the work of the BI&I Team.

### Lot Information

Lot 1

The work commissioned to the successful partner will complement the broader work of the team and Riverside as a whole, and will therefore require a strategic partnership between the two organisations. It will be essential that the Research Partner can show support for the values of the organisation and the standards that Riverside staff subscribe to, particularly when interacting with our customers, in addition to an understanding of the operations of the business. The scope of the contract will consist of a number of confirmed deliverables alongside the need to be able to deliver bespoke work, often at short notice in response to organisational development and changes, or changes in the broader operating context. The surveys within the scope of the contract are: - Customer Experience perception survey - Repairs transactional survey - Planned & cyclical maintenance transactional survey - Building Safety transactional survey - New Build survey - New Sales & Re-Sales survey - Private Finance Initiatives (PFI) perception surveys (Sandwell and Derby) Full details of the requirements can be found within Document B.

Renewal: This contract may be required to be extended for a further 12 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/004424-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Feb 2023 |
| Submission deadline | 15 Mar 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £713,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE RIVERSIDE GROUP LTD |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L24 8RF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Garston |
| Westminster constituency | Liverpool Garston |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 13 Feb 2023 at 17:09 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004424-2023

## Notice URLs

- https://riversource.wax-live.com/S2C
- https://www.riverside.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a559. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03a559.json.