---
title: "Services Agreement related to the Provision of an Out of Hours Contact Centre and RPaaS"
ocid: "ocds-h6vhtk-03a5a4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a5a4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a5a4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a5a4.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "ROCHDALE METROPOLITAN BOROUGH COUNCIL"
published: "2023-02-14"
---

# Services Agreement related to the Provision of an Out of Hours Contact Centre and RPaaS

Buyer: ROCHDALE METROPOLITAN BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-03a5a4

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## Summary

The Rochdale Metropolitan Borough Council has issued a tender for a Services Agreement related to the Provision of an Out of Hours Contact Centre and RPaaS. The tender falls under the services category with a submission deadline set for 17th March 2023. The procurement process is in the open stage, managed through electronic submission. The contract duration is 1080 days, and the buying organisation is based in Rochdale, United Kingdom.

This tender presents an opportunity for businesses specialising in office-support services to provide Out of Hours call handling services. Companies with expertise in resource and planning, scheduling, and performance analysis are well-suited to compete. The tender evaluation criteria include social value, quality, and price factors, offering businesses a chance to showcase their capabilities in these areas. Interested parties can find detailed submission information on the provided link.

## Notice

SERVICES AGREEMENT RELATED TO PROVISION OF OUT OF HOURS CONTACT CENTRE AND RPaaS

### Lot Information

Lot 1

To provide Out of Hours (OOH) call handling service from our OOH hub in Rochdale Proposal includes the following services; * Fully managed OOH service covering the existing opening hours of 4.30pm- * 9am Monday to Thursday, 4.30pm Friday to 9am Monday on weekends and * all Bank Holidays 24hr * All systems and licenses relevant to the delivery of the service * Automated Management information * Monthly service review meetings * KPIs as per the current contract Resource and Planning * Forecasting and Planning * Long term capacity Planning * Short term Planning * Performance Analysis * Scheduling * Holiday Management * WFM Administration * Intraday Performance Management * Reporting

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/004557-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Feb 2023 |
| Submission deadline | 17 Mar 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROCHDALE METROPOLITAN BOROUGH COUNCIL |
| Locality | ROCHDALE |
| Post town | Oldham |
| Postcode | OL16 1XU |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD37 Greater Manchester North East |
| Local authority | Rochdale |
| Electoral ward | Central Rochdale |
| Westminster constituency | Rochdale |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79500000 - Office-support services

## Release History

- 14 Feb 2023 at 15:57 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004557-2023

## Notice URLs

- http://www.rochdale.gov.uk/
- https://www.the-chest.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a5a4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03a5a4.json.