---
title: "Speak Up Helpline"
ocid: "ocds-h6vhtk-03a5f1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a5f1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a5f1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a5f1.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE"
published: "2023-06-02"
---

# Speak Up Helpline

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE  
Current stage: Award  
OCID: ocds-h6vhtk-03a5f1

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03a5f1.json)

## Summary

The Department of Health and Social Care is offering a contract opportunity for the provision of a Speak Up helpline and online tool for NHS and social care workers. The contract is valued at £362,531 GBP and has a duration of 12 months with the option to extend for up to 24 months. This tender is in the open procurement stage and was initiated on 15th February 2023, with the tender period ending on 22nd March 2023. The buying organisation is the Department of Health and Social Care, located in London, United Kingdom. The procurement falls under the services category of business services and uses the open procedure method.

This tender presents an opportunity for businesses in the call centre, office-support services, and miscellaneous business-related services sectors. Companies looking to grow in the consultancy or healthcare industry would be well-suited to compete for this contract. The Department of Health and Social Care aims to encourage a culture of speaking up within the healthcare sector, making this tender ideal for organisations with a focus on social impact. Interested businesses should take note of key dates and deadlines to ensure timely participation in the procurement process.

## Notice

The Department of Health and Social Care looked to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers.

Contract term: 12 months with the option to extend for up to 24 months in 12 month periods.

Estimated contract value (including extensions): PS161,088 (excl. VAT). This equates to PS53,696 (excl. VAT) per year (providing all extensions are exercised).

The opportunity was available on the DHSC Atamis eTendering System, along with all the tender documentation.

### Lot Information

Lot 1

The Department of Health and Social Care looked to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers. This was an above threshold, open tender procurement.

Renewal: The contract has an option to extend for up to 24 months in 12 month periods.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015639-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Jun 2023 |
| Submission deadline | 22 Mar 2023 |
| Future notice date | Not specified |
| Award date | 25 May 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £362,531 |
| Lots value | £362,531 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI32 Westminster |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOCIAL ENTERPRISE DIRECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
- 79512000 - Call centre
- 79990000 - Miscellaneous business-related services

## Release History

- 2 Jun 2023 at 08:12 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/015639-2023
- 15 Feb 2023 at 15:07 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004676-2023

## Notice URLs

- http://www.socialenterprisedirect.co.uk
- https://health-family.force.com/s/Welcome
- https://www.gov.uk/government/organisations/department-of-health-and-social-care
- https://www.judiciary.uk/courts-and-tribunals/high-court/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a5f1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03a5f1.json.