--- title: "The Department for Work and Pensions: Secure Card Payment Services Procurement" ocid: "ocds-h6vhtk-03a687" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a687" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a687.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a687.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "DEPARTMENT FOR WORK AND PENSIONS" published: "2023-02-28" --- # The Department for Work and Pensions: Secure Card Payment Services Procurement Buyer: DEPARTMENT FOR WORK AND PENSIONS Current stage: Tender OCID: ocds-h6vhtk-03a687 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a687) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03a687.json) ## Summary The Department for Work and Pensions is seeking to procure Secure Card Payment Services (SCPS) to support their operations in administering welfare, pensions, and child maintenance in the UK. This procurement aims to ensure PCI DSS compliance for customer payment processing and outbound call routing. The DWP is in the planning stage and looking to conclude the competitive procurement by June 2023. An online engagement event is scheduled for 23rd March 2023, to inform potential suppliers about the procurement plans and requirements. The procurement of Secure Card Payment Services by the Department for Work and Pensions presents business growth opportunities, particularly for firms in IT services, consulting, and software development. Businesses with expertise in PCI DSS compliance and secure payment processing are well-suited to compete for this contract. The procurement process includes early market engagement and a Request for Information phase, allowing suppliers to contribute insights that can shape the final approach to market. Registering for the online event via techUK's website can provide further details for interested businesses looking to participate. ## Notice The Department for Work and Pensions (DWP) is responsible for administering welfare, pensions, and child maintenance policy in the UK, serving around 20 million claimants. The DWP operates the largest contact centre in the UK government, providing support to customers from around 135 locations and offering specialist services such as debt recovery, card payments, and assistance for customers with complex needs. The current DWP Secure Card Payment Services (SCPS) allows business groups to receive customer payments in a Payment Card Industry Data Security Standard (PCI DSS) compliant manner, including an Interactive Voice Recognition (IVR) capability to facilitate payments. The DWP service and SCPS contract currently supports approximately 9,000 agents. The current SCPS service and contract also includes the routing of outbound calls via the PCI DSS compliant service provider. There is additional potential for approximately 2,000 more agents in the future that is not currently accounted for in the current SCPS contract. The DWP is planning to procure a new SCPS that can meet the current and future needs of the service while providing value for money and service continuity. The new SCPS contract is required to ensure continuing capability for DWP to receive customer payments in a PCI DSS compliant manner and route all related outbound telephony calls via a PCI DSS compliant service provider. DWP is currently looking to conduct early market engagement with a view to concluding the competitive procurement activity by June 2023. The DWP is holding an online event via techUK on 2nd March 2023 at 2pm with a view to preparing the procurement and informing suppliers of DWP's procurement plans and requirements for SCPS and answer questions regarding the planned procurement. Following the event, the DWP will issue a Request for Information (RFI) to gain further insight from the supply market that may help to shape the approach to market. Register for the event via the techUK website. https://www.techuk.org/what-we-deliver/events/dwp-market-engagement-event-secure-card-payment-services-procurement.html ### Lot Information Lot 1 The current DWP Secure Card Payment Services (SCPS) allows business groups to receive customer payments in a Payment Card Industry Data Security Standard (PCI DSS) compliant manner, including an Interactive Voice Recognition (IVR) capability to facilitate payments. The DWP service and SCPS contract currently supports approximately 9,000 agents. The current SCPS service also includes the routing of outbound calls via the PCI DSS compliant service provider due to technical decision for all agent activity to use the DWP managed contact centre platform. There is additional potential for approximately 2,000 more agents in the future that is not currently accounted for in the current SCPS contract. The DWP is planning to procure a new SCPS that can meet the current and future needs of the service while providing value for money and service continuity. The new SCPS contract is required to continuing capability for DWP to receive customer payments in a PCI DSS compliant manner and route all outbound telephony calls via a PCI DSS compliant service provider. DWP is currently looking to conduct early market engagement with a view to concluding the competitive procurement activity by June 2023. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/005854-2023 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Feb 2023 | | Submission deadline | Not specified | | Future notice date | 8 Oct 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT FOR WORK AND PENSIONS | | Locality | LONDON | | Post town | South West London | | Postcode | SW1H 9DA | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services - 72 - IT services: consulting, software development, Internet and support ### Codes - 64200000 - Telecommunications services - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 28 Feb 2023 at 14:02 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005854-2023 - 17 Feb 2023 at 14:46 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/004912-2023 ## Notice URLs - https://www.gov.uk/government/organisations/department-for-work-pensions - https://www.techuk.org/what-we-deliver/events/dwp-market-engagement-event-secure-card-payment-services-procurement.html ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a687. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03a687.json.