---
title: "Online Ticketing (WebTIS), APPS and sTicket"
ocid: "ocds-h6vhtk-03a708"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a708"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a708.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a708.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "GOVIA THAMESLINK RAILWAY LIMITED"
published: "2023-07-07"
---

# Online Ticketing (WebTIS), APPS and sTicket

Buyer: GOVIA THAMESLINK RAILWAY LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-03a708

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a708)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03a708.json)

## Summary

Govia Thameslink Railway Limited (GTR) has initiated a procurement process for the delivery of an Online Ticket Issuing System named "webTIS", which includes desktop and mobile app components. The procurement is part of the goods category and is in the selective procurement stage. The contract was of an estimated value of £2.242 million for an initial term of up to 18 months. Businesses in the Point of Sale (POS) software package industry, especially those with expertise in railway services, are well-suited to compete.

This tender by Govia Thameslink Railway Limited (GTR) provides an opportunity for businesses to offer an online Ticket Issuing System tailored to current and future customer retail behavior. The contract involves delivering new ticketing products to customers and ensuring compliance with UK Rail Retailing Standards. Successful bidders would need to have capabilities aligned with railway industry standards and the ability to support financial processing through an accredited back-office system. The procurement method involves a negotiated procedure with a prior call for competition, and the tender period ends on 23rd March 2023.

## Notice

Govia Thameslink Railway Limited (GTR) are looking to procure a supplier to deliver an online Ticket Issuing System (desktop and mobile App) "webTIS".

### Lot Information

Lot 1

Govia Thameslink Railway Limited (GTR) are looking to procure a supplier to deliver an online Ticket Issuing System (desktop and mobile App) "webTIS".

Options: The initial term of the contract will be for up to 18 months (with an estimated value of PS2.242m). Optional extensions (at the discretion of GTR / DfT) to the end of the NRC (31 March 2028)(estimated value PS1.495m per annum).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019380-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jul 2023 |
| Submission deadline | 23 Mar 2023 |
| Future notice date | Not specified |
| Award date | 7 Jul 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,980,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVIA THAMESLINK RAILWAY LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC3R 8AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Bridge |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLH East (England), TLI London, TLJ South East (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48110000 - Point of sale (POS) software package

## Release History

- 7 Jul 2023 at 08:11 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/019380-2023
- 21 Mar 2023 at 16:09 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/008209-2023
- 20 Feb 2023 at 17:32 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005094-2023

## Notice URLs

- http://www.delta-esourcing.com
- http://www.gtrailway.com
- https://www.smartsurvey.co.uk/s/4PSKFS/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a708. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03a708.json.