---
title: "Implementation of Enterprise Service Management Solution"
ocid: "ocds-h6vhtk-03a751"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a751"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a751.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a751.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NEW CITY COLLEGE"
published: "2023-09-12"
---

# Implementation of Enterprise Service Management Solution

Buyer: NEW CITY COLLEGE  
Current stage: Award  
OCID: ocds-h6vhtk-03a751

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a751)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03a751.json)

## Summary

New City College, a body governed by public law, based in Tower Hamlets, United Kingdom, has initiated a tender process for the "Implementation of Enterprise Service Management Solution" in the services category. The ESM solution aims to enhance customer experience and stakeholder communication through software implementation services. The procurement method is an open procedure with a submission deadline of 24th March 2023. The tender, though currently active, has a contract period of 1200 days, and the delivery location is specified as London.

This tender provides an opportunity for businesses in the software implementation services industry to bid for a contract with New City College. Companies offering ESM solutions and interested in long-term projects may find this opportunity particularly suitable. The extension of the tender deadline to 31st March 2023 allows potential bidders more time to prepare their submissions, while the open procedure offers a transparent and competitive process for interested parties to participate in this public procurement opportunity.

## Notice

The ESM solution is a software to be utilised centrally, across all service departments to enhance the customer experience and communication with our stakeholders. This objective will be achieved by sourcing an ESM solution on a single integrated business environment

### Lot Information

Lot 1

The ESM solution is a software to be utilised centrally, across all service departments to enhance the customer experience and communication with our stakeholders. This objective will be achieved by sourcing an ESM solution on a single integrated business environment

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/026927-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Sep 2023 |
| Submission deadline | 24 Mar 2023 |
| Future notice date | Not specified |
| Award date | 12 Sep 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEW CITY COLLEGE |
| Locality | TOWER HAMLETS |
| Post town | East London |
| Postcode | E14 0AF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Poplar |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72263000 - Software implementation services

## Release History

- 12 Sep 2023 at 10:57 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/026927-2023
- 17 Mar 2023 at 16:18 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/007898-2023
- 21 Feb 2023 at 18:06 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005232-2023

## Notice URLs

- http://www.ncclondon.ac.uk
- https://suppliers.multiquote.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a751. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03a751.json.