---
title: "QEOP & E20 Stadium Customer Helpline Services"
ocid: "ocds-h6vhtk-03abeb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03abeb"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03abeb.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03abeb.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "LONDON LEGACY DEVELOPMENT CORPORATION"
published: "2023-02-24"
---

# QEOP & E20 Stadium Customer Helpline Services

Buyer: LONDON LEGACY DEVELOPMENT CORPORATION  
Current stage: Tender  
OCID: ocds-h6vhtk-03abeb

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03abeb)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03abeb.json)

## Summary

The London Legacy Development Corporation (LLDC) has initiated a tender process for the provision of customer helpline services for Queen Elizabeth Olympic Park and E20 Stadium. This procurement falls under the services category with a contract value of £350,000. The contract period is set to start on July 1, 2023, and run until June 30, 2026, with optional extension periods available. The LLDC aims to engage a helpline specialist to enhance customer service over a three-year period, with the possibility of a two-year extension, creating an opportunity for businesses to provide industry-leading customer helpline services in Hackney and Newham, UK.

The procurement process for the QEOP & E20 Stadium Customer Helpline Services tender is currently in the active stage. The LLDC has set a tender deadline for submissions on April 11, 2023, and the bid opening date is also scheduled for the same day. The procurement method for this tender is an open procedure, providing SMEs and other economic operators with opportunities to participate. Businesses specialising in customer services and helpline provision, particularly those with experience in high-performance estates and venues, are well-suited to compete in this tender process and potentially secure a lucrative contract with the LLDC.

## Notice

The LLDC is seeking to engageThe LLDC is seeking to engage a Helpline specialist which shares our ambition for Queen Elizabeth Olympic Park ('QEOP') to be industry leading and benchmarked favourably against high performance estates, venues, and open spaces. LS185 have proposed that the new helpline contact should also provide the service for Stadium venue enquires which are currently dealt with by the LS185 reception desk at entrance B. The objective is to procure a best-in-class helpline service provider that who will provide a customer service freephone hotline and email response service over a three-year period with the option to extend for a further two years at LLDC's sole discretion.

### Lot Information

Lot 1

The LLDC is seeking to engage a Helpline specialist which shares our ambition for Queen Elizabeth Olympic Park ('QEOP') to be industry leading and benchmarked favourably against high performance estates, venues, and open spaces. LS185 have proposed that the new helpline contact should also provide the service for Stadium venue enquires which are currently dealt with by the LS185 reception desk at entrance B. The objective is to procure a best-in-class helpline service provider that who will provide a customer service freephone hotline and email response service over a three-year period with the option to extend for a further two years at LLDC's sole discretion.

Renewal: Optional extension periods of 1+1 years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005598-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Feb 2023 |
| Submission deadline | 11 Apr 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Jun 2023 - 30 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £350,000 |
| Lots value | £350,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON LEGACY DEVELOPMENT CORPORATION |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI41 Hackney and Newham |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 24 Feb 2023 at 16:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005598-2023

## Notice URLs

- https://www.delta-esourcing.com/respond/22EA69K2FP
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Customer-services./22EA69K2FP
- https://www.queenelizabetholympicpark.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03abeb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03abeb.json.