---
title: "Tell us about Your Care Partnerships"
ocid: "ocds-h6vhtk-03ac83"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ac83"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ac83.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ac83.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CARE QUALITY COMMISSION"
published: "2023-06-26"
---

# Tell us about Your Care Partnerships

Buyer: CARE QUALITY COMMISSION  
Current stage: Award  
OCID: ocds-h6vhtk-03ac83

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## Summary

The Care Quality Commission (CQC) has recently completed a procurement process for the project titled "Tell us about Your Care Partnerships" in the services category. The tender, initiated as a part of an open procedure, aimed to establish partnerships with national voluntary organisations to enhance access to people's care experiences. The procurement involved selecting suppliers to provide ongoing qualitative information about individual experiences of care at health and social care services in England. The contract, which is awarded for 12 months with a possible extension up to 24 months, was targeted at specific expertise not readily available through current government procurement channels. The CQC's focus on gathering critical information for enhancing care standards underlines the importance of the project.

Businesses well-suited for this tender opportunity are those experienced in public-opinion polling, statistical services, advertising, social research, market research, and survey services within the UK region. The competitive nature of the procurement, with specific quality and price criteria, offers growth prospects to SMEs with relevant expertise in providing qualitative information services. The project's emphasis on ongoing promotion and project management signifies a long-term partnership opportunity for suppliers to contribute to improving care quality standards in health and social care services in England. The clear emphasis on unique expertise requirements and potential contract extensions highlights a stable revenue stream for suppliers engaging in this tender.

## Notice

The Care Quality Commission (CQC) is the independent regulatory of health and adult social care in England. CQC is responsible for monitoring and inspecting these services to ensure they are providing care that is safe, effective, caring and responsive to people's needs and well-led listening to acting on people's experiences of care is vital to CQC's work, as it helps us to decide when, where and what to inspect, supports better registration, inspection, judgements and ratings, and result in better information for the public. Since 2012 CQC has established a number of partnerships with national voluntary organisations, known as 'Tell us Partnerships' in order to increase our access to people's experiences of care via organisations that are already working with and hearing from people on an ongoing basis.

### Lot Information

Lot 1

CQC Reference CQC EP&S 023 - The direct supply of CQC Share Your Experience webforms on a continuous basis will provide qualitative information from members of the public about individual experiences of care at named health and social care services subject to regulation by CQC. The supplier must already hear from members of the public reporting experiences of care at named health and social care services across England as part of existing business functions. The supply should be existing rather than something that has to be stimulated. Ongoing supply of Share Your Experience webforms completed by the supplier on behalf of a member of the public Individual relevant experiences to be identified, summarised and converted into a supply of webforms by trained helpline staff of organisations already delivering a national helpline service to people who use health and care services and their loved ones and carers. Ongoing promotion of the Share Your Experience webform, of CQC, our role and purpose, and our narrative about why CQC needs information about people's experiences of care to prevent poor care happening to others, to those seeking helpline services. Project management of the partnership within the contractor's organisation, helpline delivery, helpline supervision, communications and promotion, quality assurance and evaluation.

Further information can be found at: https://www.cqc.org.uk/get-involved/share-your-experience/tell-us-about-your-care-partnerships

The contract is awarded for an initial period of 12 months with an option to extend for up to 24 months.

Due to the likely specialist nature of the requirements, CQC considers that this specific expertise is not widely available through current government procurement channels or frameworks, the procurement will follow the Open procedure as defined by the Public Contracts Regulations 2015 (Regulation 27).

Options: Option to extend for up to a further 24 months for a total contract term of 36 months including optional extension.

Renewal: Initial term is 12 month, with option to extend for up to a further 24 months at 12 month intervals (1+1+1) for a total contract term of 36 months including optional extensions

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018131-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jun 2023 |
| Submission deadline | 29 Mar 2023 |
| Future notice date | Not specified |
| Award date | 15 May 2023 |
| Contract period | 30 Apr 2023 - 30 Apr 2026 |
| Recurrence | Next procurement procedure due to commence 2025 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | £250,000 |
| Awards value | Not specified |
| Contracts value | £93,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARE QUALITY COMMISSION |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4PA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | CARERS; PATIENTS ASSOCIATION |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79300000 - Market and economic research; polling and statistics
- 79310000 - Market research services
- 79311000 - Survey services
- 79315000 - Social research services
- 79320000 - Public-opinion polling services
- 79330000 - Statistical services
- 79340000 - Advertising and marketing services

## Release History

- 26 Jun 2023 at 14:16 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/018131-2023
- 27 Feb 2023 at 15:15 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005704-2023

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.cqc.org.uk/
- https://www.cqc.org.uk/get-involved/share-your-experience/tell-us-about-your-care-partnerships
- https://www.gov.uk/courts-tribunals/technology-and-construction-court

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ac83. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03ac83.json.