---
title: "Support and maintenance of Capita software"
ocid: "ocds-h6vhtk-03ac86"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ac86"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ac86.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ac86.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "EAST HERTFORDSHIRE DISTRICT COUNCIL"
published: "2023-02-27"
---

# Support and maintenance of Capita software

Buyer: EAST HERTFORDSHIRE DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-03ac86

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## Summary

The East Hertfordshire District Council has completed a procurement process for the "Support and maintenance of Capita software" contract in the services category. The contract involves providing support and maintenance for existing proprietary software used for processing Revenues and benefits. The procurement method used was a limited tender with an award procedure without prior publication of a call for competition. The contract is currently active, and the value of the contract is £1,819,507. The contract was awarded on 17th November 2022 and is being implemented at a location with the postal code SG13 8EQ in the UK.

This tender presents an opportunity for businesses providing software support services to compete for providing support and maintenance services for the Capita software used by the East Hertfordshire District Council. Given the technical requirements and the absence of competition for the services, Capita One- Revenues and Benefits has been selected as the supplier for this contract. This opportunity may be particularly suitable for businesses that specialise in providing software support services and have experience in maintaining complex proprietary software systems.

## Notice

Support and Maintenance of existing proprietary software

### Lot Information

Lot 1

Support and Maintenance including bug fixes and security upgrades on existing software used for the processing of Revenues and benefits, and purchase of further integrated modules of that software.

### Procurement Information

In this instance the services can only be supplied by Capita as competition is absent for technical reasons. The software used for the provision of the revenues and benefits service is provided by Capita and as such the updates were required to be from Capita for technical reasons and no other provider could provide the updates.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005709-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Nov 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,819,507 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST HERTFORDSHIRE DISTRICT COUNCIL |
| Locality | HERTFORD |
| Post town | Stevenage |
| Postcode | SG13 8EQ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | East Hertfordshire |
| Electoral ward | Hertford Castle |
| Westminster constituency | Hertford and Stortford |
| Delivery location | TLH23 Hertfordshire CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPITA ONE- REVENUES AND BENEFITS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 27 Feb 2023 at 15:38 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005709-2023

## Notice URLs

- http://www.eastsherts.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ac86. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03ac86.json.