---
title: "TfL - Passenger Incident Management System 'PIMS'"
ocid: "ocds-h6vhtk-03ad5b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ad5b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ad5b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ad5b.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "TRANSPORT FOR LONDON"
published: "2023-03-01"
---

# TfL - Passenger Incident Management System 'PIMS'

Buyer: TRANSPORT FOR LONDON  
Current stage: Planning  
OCID: ocds-h6vhtk-03ad5b

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## Summary

The procurement process is initiated by Transport for London (TfL) for the Passenger Incident Management System 'PIMS'. The procurement is planned under the services category in the IT services industry. The tender is in the planning stage, with TfL seeking to engage in a re-procurement exercise due to the expiry of the incumbent system's licence in 2025. The opportunity involves the development and implementation of a new incident management system for London's transport network, leveraging AI and data technology for improved efficiency and safety. The market sounding exercise is intended to gather feedback for TfL to make informed decisions.

This tender by TfL presents opportunities for businesses in IT services, software development, consulting, and traffic monitoring to bid for the development and implementation of the Passenger Incident Management System. Companies offering innovative and cost-effective incident management solutions, particularly those with expertise in AI and data technology, are well-suited to compete. As the system is critical for managing incidents across Transport for London's network, successful bidders can contribute to enhancing London's transport safety and operational efficiency.

## Notice

Transport for London's (TfL) response to incidents on London's Road network, Underground systems, and the Elizabeth Line is managed and recorded by the Network Management Control Centre, London Underground Control Centre, and the Rail for London Infrastructure Control Centre. The licence for the incumbent incident management system is due to expire in 2025, as such TfL are now seeking to engage in a re-procurement exercise to ensure maintenance of this Mission Critical operational capability. Transport for London is exploring the opportunities to replace these operational systems with a cost effective, scalable, fit for purpose solution(s). The proposed solution should allow TfL to fully utilise current and future standards across the incident management marketplace and to embrace the evolving Artificial Intelligence (AI) and data technology landscape to deliver efficiencies and other improvements as part of our evolving incident management data strategy. This will enable TfL to deliver its strategic objectives as a transport authority and provide a step change in the use of incident data and information. Across all control centres, several hundred incidents are managed through the system each day - ranging from minor incidents through to emergencies. The system is critical for the tracking and efficient management of incidents and ensuring that information is shared efficiently with both key internal stakeholders and other organisations. In order to keep London safe and moving the system needs to be highly available with minimum downtime. The intention of this PIN is to engage in a soft market testing exercise by way of a Market Sounding Questionnaire 'MSQ', in order to ensure that TfL can make an informed decision in terms of the best way to fulfil its requirements. A copy of the MSQ can be requested by sending an email to the following address: pimscommercial@tfl.gov.uk

### Lot Information

Lot 1

The development and implementation of a pan Tfl Passenger Incident Management System and ongoing support and maintenance. This is the first stage of our internal process to investigate options and will feed into strategic decisions on the way forward. The date shown below is the best estimate. Interested parties will be kept informed of any updates. Additional information: This PIN notice does not constitute a call for competition to procure any services, supplies or works for TfL and TfL is not bound to accept any proposals offered. TfL is not liable for any costs, fees or expenses incurred by any party participating in the Market Survey Questionnaire exercise. Any procurement of any services, supplies or works by TfL in due course will be carried out strictly in accordance with the provisions of the Public Contracts Regulations 2015 A copy of the MSQ can be requested by sending an email to: pimscommercial@tfl.gov.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006056-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Mar 2023 |
| Submission deadline | Not specified |
| Future notice date | 31 Jul 2023 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 63 - Supporting and auxiliary transport services; travel agencies services
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 63712710 - Traffic monitoring services
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 1 Mar 2023 at 16:17 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/006056-2023

## Notice URLs

- https://tfl.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ad5b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03ad5b.json.