---
title: "R5874 Social Care Application Hosting - Support and Maintenance"
ocid: "ocds-h6vhtk-03ae14"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ae14"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ae14.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ae14.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TOWER HAMLETS"
published: "2023-03-03"
---

# R5874 Social Care Application Hosting - Support and Maintenance

Buyer: TOWER HAMLETS  
Current stage: Award  
OCID: ocds-h6vhtk-03ae14

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## Summary

The Mayor and Burgesses of the London Borough of Tower Hamlets have awarded a contract to The Access Group for "R5874 Social Care Application Hosting - Support and Maintenance." The contract is for 12 years and involves hosting, support, and maintenance of the Mosaic application used by the Council's Adult and Children's Social Care services. The procurement method was limited, and the contract was negotiated without publication of a contract notice.

This tender offers business growth opportunities for companies providing IT services, particularly in consulting, software development, and support. Businesses with expertise in case management systems and social care applications would be well-suited to compete for this contract. The contract value is £4,241,636 GBP, and the buying organisation, Tower Hamlets, is a regional or local authority based in London, United Kingdom.

## Notice

The Mayor and Burgesses of the London Borough of Tower Hamlets intend to enter into a contract with the Access Group in respect of the service described below. The proposed contract term is 3 years with three options to extend by 3 years (A full potential term of 12 years). The Mosaic application is the case management system used by the Council's Adult and Children's Social Care services. The application is essential for the tracking and delivery of social care services in Tower Hamlets. The contract is for the hosting, support and maintenance of the Mosaic application.

### Lot Information

Lot 1

The Mosaic application is the case management system used by the Council's Adult and Children's Social Care services. The application is essential for the tracking and delivery of social care services in Tower Hamlets. The contract is for the hosting, support and maintenance of the Mosaic application.

### Procurement Information

This award is lawful in accordance with regulation 32(2)(b)(II) because competition is absent for technical reasons. The council has used the Mosaic case management system in support of its Social Care Services for some years. A considerable amount of Council resources have been invested in implementing modules and integrating the application with the council's direct social care service provision such that it would be impossible for the council to procure an alternative economic operator for the provision of a social care application at this time. Only the current economic operator can provide the required, continuity and integration with the council's statutory social care provision. the contract will run for 12 years (3+3+3+3)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006336-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated without publication of a contract notice |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Mar 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £4,241,636 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TOWER HAMLETS |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 2BG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Poplar |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI4 Inner London - East |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE ACCESS GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 3 Mar 2023 at 15:22 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/006336-2023

## Notice URLs

- http://www.towerhamlets.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ae14. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03ae14.json.