---
title: "Pan London Out of Hours Telephony soft market testing"
ocid: "ocds-h6vhtk-03ae66"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ae66"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ae66.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ae66.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "LONDON BOROUGH OF EALING"
published: "2023-03-06"
---

# Pan London Out of Hours Telephony soft market testing

Buyer: LONDON BOROUGH OF EALING  
Current stage: Planning  
OCID: ocds-h6vhtk-03ae66

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ae66)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03ae66.json)

## Summary

The London Borough of Ealing is initiating a tender process for the Pan London Out of Hours Telephony soft market testing. This procurement falls under the services category and aims to renew the joint contract for the provision of out of hours telephony services. The current framework involves multiple local authorities and is based in Ealing, serving several other boroughs. The participating organisations own a sophisticated telephony system. The tender is at the planning stage with a future notice date set for 19th June 2023. The total contract value is £7,000,000 GBP.

This tender opportunity is ideal for businesses providing telecommunication services, call handling services, and network services. Companies experienced in market research, telephone-answering services, and telephone survey services may find this tender particularly relevant. The integration of call centre services with back-office functions presents an opportunity for innovation and efficiency. Businesses looking to collaborate with multiple public bodies and deliver high-quality telephony solutions are encouraged to explore this tender.

## Notice

This soft market testing exercise concerns the renewal of the innovative joint contract for the provision for out of hours telephony service. The provision of a high quality out of hours call handling shared service is imperative for the current users of the joint service and equally important for any potential new joiners. The current framework is hosted by the London Borough of Ealing and is used by Ealing, Barnet, Haringey, Barking and Dagenham, and Enfield. As the Councils come to the end of a successful period of 7 years of working together (in the last of a series of contracts) they are looking to renew the arrangement and to offer the opportunity for other public bodies to join it. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back-office function of each individual council. All Councils and Housing Arm's Length Management Organisations (ALMOs) nationally offer an out of hour's service, some retain the service in-house whilst others have sub-let or work in partnerships with other organisations to provide a service. The current Ealing- led Out of Hours Service is exceptional in that all transactions are auditable and fully computerised in the overall management of both telephone and data systems. Some organisations may require an optional day time call handling service, however at present none of the participants have expressed a wish to utilise this option. The Participating Organisations have joint ownership of a state of the art of telephony system which will be made available to the appointed supplier without charge.

### Lot Information

Lot 1

This is the pre- procurement soft market testing process

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006460-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Mar 2023 |
| Submission deadline | Not specified |
| Future notice date | 18 Jun 2023 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £7,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF EALING |
| Additional buyers | LONDON BOROUGH OF BARKING AND DAGENHAM; LONDON BOROUGH OF BARNET; LONDON BOROUGH OF ENFIELD; LONDON BOROUGH OF HAMMERSMITH AND FULHAM; LONDON BOROUGH OF HARINGEY |
| Locality | EALING |
| Post town | West London |
| Postcode | W5 2HL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI52 Barking & Dagenham and Havering |
| Local authority | Barking and Dagenham |
| Electoral ward | Abbey |
| Westminster constituency | Barking |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 64211000 - Public-telephone services
- 64212000 - Mobile-telephone services
- 64213000 - Shared-business telephone network services
- 64214000 - Dedicated-business telephone network services
- 64214200 - Telephone switchboard services
- 64215000 - IP telephone services
- 64220000 - Telecommunication services except telephone and data transmission services
- 79310000 - Market research services
- 79311210 - Telephone survey services
- 79510000 - Telephone-answering services

## Release History

- 6 Mar 2023 at 14:23 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/006460-2023

## Notice URLs

- http://www.ealing.gov.uk
- https://barnet.gov.uk
- https://enfield.gov.uk
- https://haringey.gov.uk
- https://lbbd.gov.uk
- https://procontract.due-north.com/Advert/Index?advertId=a36d5dea-e6ae-ed11-811f-005056b64545
- https://www.lbhf.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ae66. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03ae66.json.