--- title: "PRJ1258 Diabetes Book and Learn - Call Centre" ocid: "ocds-h6vhtk-03ae97" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ae97" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ae97.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03ae97.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "NHS SOUTH EAST LONDON ICB" published: "2023-03-07" --- # PRJ1258 Diabetes Book and Learn - Call Centre Buyer: NHS SOUTH EAST LONDON ICB Current stage: Planning OCID: ocds-h6vhtk-03ae97 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ae97) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03ae97.json) ## Summary The South East London Integrated Care Board (SELICB), in collaboration with the South West London Integrated Care Board (SWLICB), is planning a tender process for a call centre service to support people with diabetes. The call centre provider will work with digital platform and DSE providers to offer innovative and proactive services to south London residents with diabetes. The procurement seeks a partner who can mobilise in spring/summer 2023, with a 'go live' date of 1st November 2023. Interested parties can register via the Procurement and Contracting Hub's portal to access the Market Engagement Questionnaire and participate in a virtual Market Engagement Event scheduled for 21st March 2023. This upcoming tender for a call centre service by SELICB and SWLICB presents an opportunity for businesses experienced in health and social work services to collaborate with public sector bodies in London. The procurement process requires innovative solutions and collaborative approaches to deliver a dynamic service for people with diabetes. Businesses capable of offering digital solutions and proactive support services are well-suited to compete in this tender. Key dates to note include registration by interested providers, completing the Market Engagement Questionnaire by 24th March 2023, and the 'go live' date set for 1st November 2023. ## Notice This is a prior information notice to inform the market of an upcoming procurement and to request market feedback to inform the future procurement. On behalf of South East London Integrated Care Board (SELICB) and South West London integrated Care Board (SWLICB), SELICB is seeking an innovative, collaborative partner to provide a dynamic and innovative call centre service which will utilise our digital platform. This partner will work in collaboration with us, our digital platform provider and our DSE providers, to deliver a proactive and supportive service for to people with diabetes from across south London. The call centre provider should have the ability to mobilise in spring/summer 2023 with a 'go live' date of 1/11/2023. ### Lot Information Lot 1 Interested providers are asked to register their interest in the procurement via the Procurement and Contracting Hub's tender portal ProContract in order to access the Market Engagement Questionnaire (MEQ) and accompanying schedules. Interested parties can register an account on the ProContract portal and, once registered and logged in, you can express an interest in the project and access the "Market Engagement Questionnaire" page. The Authority will be holding a virtual Market Engagement Event on the 21st of March 2023, please send a message via the ProContract portal containing a named representative, their role, email address, and contact number. An Eventbrite invitation will be sent to this individual as soon as possible. The questionnaire and accompanying schedules, such as the draft Service Specification, can be downloaded via the portal and the questionnaire must be completed, uploaded and submitted via the portal no later than 12.00 (noon) on Friday the 24th of March 2023. Clarification questions can be sent to the Authority using the portal messaging facility up until the 21st of March 2023. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/006537-2023 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 7 Mar 2023 | | Submission deadline | Not specified | | Future notice date | 2 Apr 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS SOUTH EAST LONDON ICB | | Locality | LONDON | | Post town | Not specified | | Postcode | N/A | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | TLI London | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 7 Mar 2023 at 10:11 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/006537-2023 ## Notice URLs - https://www.selondonics.org/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03ae97. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03ae97.json.