---
title: "Customer Insight"
ocid: "ocds-h6vhtk-03b0bb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03b0bb"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03b0bb.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03b0bb.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NOTTINGHAM COMMUNITY HOUSING ASSOCIATION"
published: "2023-05-19"
---

# Customer Insight

Buyer: NOTTINGHAM COMMUNITY HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-h6vhtk-03b0bb

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## Summary

The Nottingham Community Housing Association (NCHA) has completed the procurement process for "Customer Insight" services, focusing on customer survey services. The contract, with a value of £249,875.90, was awarded to Smoke Customer Intelligence. NCHA, a body governed by public law, based in Nottingham, United Kingdom, initiated the tender through an open procedure. The tender aimed to select qualified entities for the delivery of customer insight. The contract has been signed, and the active status indicates it is ongoing.

This tender for "Customer Insight" services by NCHA presents a valuable business opportunity for organisations specialising in customer survey services or market research. The procurement process, which is in the award stage, sought to identify competent suppliers to provide customer surveys and analysis. Interested businesses should note the contract value, key dates, and submission terms to align their bids effectively. NCHA's focus on customer insights reflects a commitment to enhancing service quality and meeting the needs of the community.

## Notice

Nottingham Community Housing Association (NCHA) is seeking tenders from suitably experienced and qualified entities (the 'Tenderer') for inclusion on a contract for the delivery of customer insight.

### Lot Information

Lot 1

Services to provide customer surveys and analysis

Renewal: New procurement may be needed after 5 years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/014295-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 May 2023 |
| Submission deadline | 14 Apr 2023 |
| Future notice date | Not specified |
| Award date | 18 May 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £275,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £249,875 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NOTTINGHAM COMMUNITY HOUSING ASSOCIATION |
| Locality | NOTTINGHAM |
| Post town | Nottingham |
| Postcode | NG5 1AP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF14 Nottingham |
| Local authority | Nottingham |
| Electoral ward | Berridge |
| Westminster constituency | Nottingham East |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SMOKE CUSTOMER INTELLIGENCE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 19 May 2023 at 09:42 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/014295-2023
- 8 Mar 2023 at 17:30 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006829-2023

## Notice URLs

- https://in-tendhost.co.uk/ncha/aspx/Home
- https://www.ncha.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03b0bb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03b0bb.json.