---
title: "Provision of a Non-Emergency Patient Transport Service and a Renal Patient Transport Service for NHS Surrey Heartlands Integrated Care Board"
ocid: "ocds-h6vhtk-03b0c3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03b0c3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03b0c3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03b0c3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS SURREY HEARTLANDS INTEGRATED CARE BOARD"
published: "2023-09-29"
---

# Provision of a Non-Emergency Patient Transport Service and a Renal Patient Transport Service for NHS Surrey Heartlands Integrated Care Board

Buyer: NHS SURREY HEARTLANDS INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-03b0c3

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## Summary

The NHS Surrey Heartlands Integrated Care Board has awarded contracts for the provision of a Non-Emergency Patient Transport Service and a Renal Patient Transport Service. These services have been divided into two lots, with the contracts commencing on April 1, 2024. The contracts are for a minimum term of 5 years. The main procurement category is services in the health sector. The services are aimed at improving patient care and value for money, with a focus on partnership working and efficient coordination.

This tender provides business growth opportunities for suppliers in the health services sector who can offer high-quality Non-Emergency Patient Transport solutions. Businesses providing specialist and non-specialist transport services are well-suited to compete. The procurement process is in the final stages, with active contracts already awarded to selected suppliers. The contracts aim to ensure sustainability, flexible care, and high patient satisfaction through excellent customer care mechanisms.

## Notice

The Awarding Authority procured Non-Emergency Patient Transport Services under two Lots. The incumbent ICB arrangements for these services will terminate at midnight on 31st March 2024. The two Lots let under this contract are: * Lot 1 Non-Emergency Patient Transport Service (excluding Renal Dialysis) * Lot 2 Non-Emergency Patient Transport Renal Dialysis Service The contracts awarded will commence 1st April 2024 at one second past midnight for a minimum term of 5 years. Surrey Heartlands ICB is committed to the development and implementation of a new NEPT Service that delivers benefits to all stakeholders through a patient centred approach and shared vision that: * enables true system partnership working and incentivisation of excellent patient care and value for money. * includes health and social care providers in its planning, commissioning and management of NEPTS to ensure that transport is considered in wider pathway improvements as an integral part of service development and discharge planning, and influences outpatient, renal, mental health and social services considerations. * offers effective coordination with local transport operators and small / medium enterprises (including specialist mental health transport providers where necessary) to maximise use of available resources and ensure resilience arrangements are in place. * works with local authorities, to explore future scope for collaborative/aligned coordination and delivery of local non-specialist transport arrangements works with neighbouring ICSs to better manage journeys of patients who cross ICS boundaries, and any other aspects of common interest where economies of scale may be useful to consider. * provides sustainable and flexible care, operating across extended hours, that contributes to health prevention and keeping people well * delivers high patient and service user satisfaction by way of excellent customer care mechanisms * ensures alignment to the Surrey Heartlands 'ICS Green Plan'

### Lot Information

Non-Emergency Patient Transport Service (excluding Renal Dialysis)

Lot 1 service requirements: * Booking and coordination - a single point of eligibility assessment, booking, co-ordination and brokerage for NEPTS across Surrey Heartlands ICS including signposting to alternate free or paid for provisions where appropriate; co-ordination and booking systems need to be interoperable across different providers. * Specialist Transport - vehicles that are designed for the primary purpose of transporting people who require treatment; they will likely be required to register with the Care Quality Commission (CQC). * Non-Specialist Transport - offering scope for new models of delivery; not usually required to register with the CQC. * Guidance and signposting to Financial Support Schemes - considerations for financial support schemes that can support NEPTS such as the Healthcare Travel Costs Scheme (HTCS)

Renewal: Contract is subject to renewal upon expiry

Non-Emergency Patient Transport Renal Dialysis Service

Lot 2 service requirements: * Booking, coordination and triage - a single point of brokering and managing patient journeys for and on behalf of, Surrey Heartlands patients requiring transportation for the purposes of attending Renal Dialysis appointments. * Specialist Transport - vehicles that are designed for the primary purpose of transporting people who require treatment; adapted vehicle or support from staff they will likely be required to register with the Care Quality Commission (CQC). * Non-Specialist Transport - offering scope for new models of delivery; such as private hire/taxis and community transport not usually required to register with the CQC.

Renewal: Contract is subject to renewal upon expiry

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028843-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Sep 2023 |
| Submission deadline | 5 May 2023 |
| Future notice date | 10 Mar 2023 |
| Award date | 27 Sep 2023 |
| Contract period | 31 Mar 2024 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £43,808,315 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SURREY HEARTLANDS INTEGRATED CARE BOARD |
| Additional buyers | NHS COMMERCIAL SOLUTIONS |
| Locality | DORKING |
| Post town | Redhill |
| Postcode | RH4 1XA |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Mole Valley |
| Electoral ward | Leatherhead South |
| Westminster constituency | Epsom and Ewell |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ERS TRANSITION LIMITED, TRADING AS EMED GROUP |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 29 Sep 2023 at 14:51 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/028843-2023
- 29 Sep 2023 at 13:12 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/028808-2023
- 17 Apr 2023 at 09:12 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/010903-2023
- 9 Mar 2023 at 08:50 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/006839-2023

## Notice URLs

- https://commercialsolutions.bravosolution.co.uk/
- https://www.commercialsolutions-sec.nhs.uk/
- https://www.surreyheartlands.org/nhs-surrey-heartlands-board

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03b0c3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03b0c3.json.