---
title: "NHS 111 Service (Midlands Region) - Market Engagement"
ocid: "ocds-h6vhtk-03b497"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03b497"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03b497.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03b497.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NHS BLACK COUNTRY INTEGRATED CARE BOARD"
published: "2023-03-21"
---

# NHS 111 Service (Midlands Region) - Market Engagement

Buyer: NHS BLACK COUNTRY INTEGRATED CARE BOARD  
Current stage: Planning  
OCID: ocds-h6vhtk-03b497

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## Summary

The NHS Black Country Integrated Care Board and NHS Derby and Derbyshire Integrated Care Board are planning a procurement process for NHS 111 services covering the Midlands region. The procurement aims to deliver a safe and patient-focused service through market engagement. The service will include assessing urgent clinical needs, providing health advice and onward referrals over the telephone and online. Providers are invited to attend a market engagement event to be held in Birmingham on the 20th of April 2023. The anticipated contract duration is 5 years with a possible 2-year extension.

This tender for NHS 111 services in the Midlands region presents an opportunity for service providers in the health sector to engage with multiple NHS Integrated Care Boards. Businesses specialised in healthcare services, remote triage, clinical assessments, and onward referrals could find this tender well-suited for their capabilities. The market engagement event scheduled for April 20, 2023, offers a platform for potential providers to explore collaboration opportunities and contribute to improving patient care and outcomes across the West and East Midlands region.

## Notice

***This advert is for market engagement only***

NHS Black Country Integrated Care Board and NHS Derby and Derbyshire Integrated Care Board intend to undertake a procurement process for NHS 111 services to cover the West and East Midlands regions (including Staffordshire and Stoke) on behalf of themselves and the following Integrated Care Boards:

NHS Birmingham and Solihull ICB
NHS Coventry and Warwickshire ICB
NHS Herefordshire and Worcestershire ICB
NHS Leicester, Leicestershire and Rutland ICB
NHS Lincolnshire ICB
NHS Northamptonshire ICB
NHS Nottingham and Nottinghamshire ICB
NHS Shropshire and Telford and Wrekin ICB
NHS Staffordshire and Stoke-on-Trent ICB

The Commissioners have published this Prior Information Notice to support market engagement only at this stage.

It is the current intention of the commissioners to procure the service as a single lot and appoint a provider to deliver the service covering the West and East Midlands region.

### Lot Information

Lot 1

NHS111 aims to ensure patients with an urgent clinical need are assessed and referred to an appropriate service, in a timely manner, by providing health advice and onward referral over the telephone and online. The NHS111 service will deliver a safe and patient focused service that promotes quality and reduces health inequalities.

Further objectives of the service will be to:
* Achieve nationally and regionally mandated KPIs and quality measures. 
* Expedite patient access to appropriate end point services.
* Deliver good patient experience by providing consistent, safe and efficient clinical assessment at first point of contact.
* Provide onward referral to primary care and all non-emergency department (non-ED) pathways, including ICB commissioned services that can undertake remote triage and onward referral (such as local clinical assessment services (CAS).
* Nurture a culture of self-help, education and self-management.
* Ensure the Directory of Services (DoS) is maintained in partnership with local systems and used to facilitate timely and appropriate levels of care.
* Ensure early identification of calls that would benefit from access to a clinical adviser.
* Develop and maintain clear pathways of care which ensure safe and optimal transfer of patients' care where additional or specialist care is required.
* Reduce the risk of harm to patients by ensuring patients are referred to the most appropriate service, at the earliest opportunity along the pathway.
* Share real time data with health and social care partners to improve the patient journey, safety of staff, and the efficiency of NHS and Local Authority commissioned services.

It is anticipated that the service will receive circa 5.5m calls per annum, Midlands wide.

The anticipated contract duration will be 5 years with an option to extend for up to a further 2 years.

Providers are invited to attend a market engagement event on the morning of the 20th April 2023, to be held at a venue in central Birmingham. Further details relating to the venue and specific timing of the event will be communicated to registered providers.

In order to register to attend the event, please follow the instructions provided later in this notice. (Section II.2.14). Providers are asked to complete a short questionnaire as part of the registration process.

Please note, this PIN relates to services within scope of Schedule 3 thereto (Social and Other Specific Services). The Commissioners and AGCSU are, therefore, bound only by those parts of the Regulations applying to Schedule 3 services (also known as the "Light Touch Regime").

The commissioners do not bind themselves to commencing or running any public procurement procedure further to, or as a result of, this market engagement.

Any subsequent procurement, if undertaken, will be commenced by way of a separate call for competition via a relevant notice published in Find a Tender.

Any and all information/documents that are made available as part of this engagement exercise is draft and subject to change. All timeframes are indicative and also subject to change. Additional information: To register to attend the market engagement event and access further details relating to the market engagement please go to the following link/address: "https://health family.force.com/s/Welcome", register on the system as appropriate and access project reference C152296 "NHS 111 Service (Midlands Region) - Market Engagement".

Event registration deadline: 17:00 on 14/4/2023.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008108-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Mar 2023 |
| Submission deadline | Not specified |
| Future notice date | 4 May 2023 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BLACK COUNTRY INTEGRATED CARE BOARD |
| Additional buyers | NHS BIRMINGHAM AND SOLIHULL INTEGRATED CARE BOARD; NHS COVENTRY AND WARWICKSHIRE INTEGRATED CARE BOARD; NHS DERBY & DERBYSHIRE INTEGRATED CARE BOARD; NHS HEREFORDSHIRE AND WORCESTERSHIRE INTEGRATED CARE BOARD; NHS LEICESTER, LEICESTERSHIRE AND RUTLAND INTEGRATED CARE BOARD; NHS LINCOLNSHIRE INTEGRATED CARE BOARD; NHS NORTHAMPTONSHIRE INTEGRATED CARE BOARD; NHS NOTTINGHAM AND NOTTINGHAMSHIRE INTEGRATED CARE BOARD; NHS SHROPSHIRE AND TELFORD AND WREKIN INTEGRATED CARE BOARD; NHS STAFFORDSHIRE AND STOKE-ON-TRENT INTEGRATED CARE BOARD |
| Locality | WOLVERHAMPTON |
| Post town | Wolverhampton |
| Postcode | WV1 1SH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG22 Shropshire |
| Local authority | Shropshire |
| Electoral ward | Bowbrook |
| Westminster constituency | Shrewsbury |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 21 Mar 2023 at 09:16 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/008108-2023

## Notice URLs

- https://health
- https://health-family.force.com/s/Welcome
- https://www.birminghamsolihull.icb.nhs.uk/
- https://www.blackcountry.icb.nhs.uk/
- https://www.happyhealthylives.uk/
- https://www.herefordshireandworcestershire.icb.nhs.uk/
- https://www.icnorthamptonshire.org.uk/icb/
- https://www.joinedupcarederbyshire.co.uk/derbyshire-integrated-care-board/
- https://www.leicesterleicestershireandrutland.icb.nhs.uk/
- https://www.lincolnshire.icb.nhs.uk/
- https://www.notts.icb.nhs.uk/
- https://www.shropshiretelfordandwrekin.nhs.uk/
- https://www.staffsstoke.icb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03b497. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03b497.json.