---
title: "Civil Enforcement Services"
ocid: "ocds-h6vhtk-03b502"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03b502"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03b502.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03b502.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "READING BOROUGH COUNCIL"
published: "2023-08-24"
---

# Civil Enforcement Services

Buyer: READING BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-03b502

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## Summary

The Reading Borough Council invited tenders for the provision of Civil Enforcement Services. The procurement process included three lots: Civil Enforcement Services, Civil Parking Enforcement Penalty Charge Notice and Permit Software, and a Combined Bid. Contracts commenced on 01/08/23, with service delivery starting on 01/11/23. The estimated maximum value of the contracts is £20.5 million. The tender was divided into lots to cover specific services such as parking enforcement and PCN processing.

This tender presents opportunities for businesses in the parking enforcement services industry. Businesses well-suited to compete are those experienced in civil enforcement services, PCN administration, and parking management software. Reading Borough Council aimed to engage qualified suppliers for varied services, including on-street and off-street parking enforcement activities. The procurement process allows for extension options of up to 6 years, offering stability and growth potential for businesses providing these specialised services.

## Notice

Reading Borough Council (RBC) invited tenders for the provision of Civil Enforcement Services. The tender was split over 3 Lots:Lot 1: Civil Enforcement ServicesLot 2: Civil Parking Enforcement Penalty Charge Notice (PCN) and Permit Software and Associated Hardware.Lot 3: Combined Bid (Lot 1 and Lot 2)Bidders could submit bids for any/all Lots. RBC reserved the right to award using either Lot 1 and Lot 2 or Lot 3. Regardless of the Lots used separate contracts would be awarded. Contracts commenced 01/08/23. Service delivery commences 01/11/23. The initial period for both contracts expires 31/10/27, extendable by 2 further periods of 3 years. Extension options will be taken independently.The estimated maximum value is PS20.5million, based on the maximum value of both Lots, including take up of all options and services. Following receipt of tenders, contracts were awarded using Lot 1 and Lot 2. No award was made using Lot 3.

### Lot Information

Lot 1 - Civil Enforcement Services

RBC sought responses from suitably qualified and experienced suppliers who can provide a full on-street and off-street Parking Civil Enforcement Service, to support RBC deliver its parking enforcement activities under the Traffic Management Act 2004.The scope of the service includes:* The provision of an appropriate solution, including staffing and associated equipment, to deliver civil enforcement services for all of RBC's on-street and off-street parking enforcement activities, across Reading Borough.* The management and operation of the Penalty Charge Notice software, provided by the IT Services Supplier, for use on handheld devices, or other such items, provided by RBC and any third-party Suppliers.* Provision of a cash collection service from the P&D machines.* Maintenance of RBC's current Pay & Display machines, including managing the supply and installation of new P&D machines.* At RBC's discretion, undertaking the administration of the processing of PCNs and some permit management activities.* At RBC's discretion, the undertaking of additional services including but not limited to the provision and operation of ANPR based enforcement activities and the clamping or removal of vehicles parked in contravention.The full specification was provided in the tender document set.The estimated value of this contract is in the region of PS1.5million per year. Therefore, the estimated value of the initial contract period is PS6million and the estimated value of the total contract period (including all extensions) is PS15million. In the event that the contract is used to deliver additional parking services, the estimated value of the contract could increase by a further PS200,000 per year for vehicle clamping and removal services, and by a further PS90,000 per year for additional parking administration services.

Options: The contract includes an initial period commencing 01/08/23 with services commencing 01/11/23. The contract has the option to extend by up to 2 further periods, each for 3 years, taking the total extension period to a maximum of 6 years.Extension options will be taken independently of any other contracts awarded via this tender and extension of one contract does not guarantee extension of anotherAdditional services that may be utilised via this contract include:* Parking administration processes to include:o Review of ANPR and static camera PCN evidence packso PCN processingo Permit processing* Vehicle clamping and removal servicesThese additional services do not form a core service of the specification but have been included in the event that these services are required in the future.Parking administration processes will be performed by RBC staff, however these services may be required during times of high volumes or a lack of capacity within RBC due to staff absence etc.Currently RBC does not clamp and remove vehicles, but this may be an option that is utilised in the future.

Renewal: The contract includes an initial period commencing 01/08/23 with services commencing 01/11/23. The contract has the option to extend by up to 2 further periods, each for 3 years, taking the total extension period to a maximum of 6 years.Extension options will be taken independently of any other contracts awarded via this tender and extension of one contract does not guarantee extension of another

Lot 2 - Civil Parking Enforcement PCN and Permit Software and Associated Hardware

RBC sought responses from suitably qualified and experienced suppliers who can provide a parking management back-office IT System for the issuing of Penalty Charge Notices (PCNs) and permits, and receiving payments. This Lot also included providing suitable hardware to enable on-street and off-street enforcement staff to issue PCNs.The scope of the service includes:* The supply and maintenance of a suitable cloud-based software service for RBC's PCN and parking permit activities.* The supply of the hand-held devices, supporting software and associated maintenance for these devices, software, and any other relevant hardware used by RBC's internal and external staff in the delivery of the parking service. The hand-held devices and any other physical assets will be the property of RBC.* The supply of additional services, at RBC's discretion, to include the administration of processing PCNs and services relating to permit management activities.The full specification was provided in the tender document set.The estimated value of this contract is in the region of PS250,000 per year. Therefore, the estimated value of the initial contract period is PS1million and the estimated value of the total contract period (including all extensions) is PS2.5million. In the event that the contract is used to deliver additional PCN and permit administration services, the estimated value of the contract could increase by a further PS90,000 per year.

Options: The contract includes an initial period commencing 1st August 2023, with a go-live date of 1st November 2023. The contract includes the possibility to extend by up to two further periods, each for 3 years, taking the total extension period to a maximum of 6 years.The decision to extend the contract period will be taken independently of the decision to extend any other contract award awarded through this tender process. Additional services that may be utilised via this contract include:* Parking administration processes to include:o Correspondence handlingo Review of ANPR and static camera PCN evidence packso PCN processingo Permit processingThese additional services do not form a core service of the specification but have been included in the event that these services are required in the future.Parking administration processes will be performed by RBC staff, however these services may be required during times of high volumes or a lack of capacity within RBC due to staff absence etc.

Renewal: The contract includes an initial period commencing 1/8/23, with a go-live date of 1/11/23. The contract includes the possibility to extend by up to two further periods, each for 3 years, taking the total extension period to a maximum of 6 years. The decision to extend the contract period will be taken independently of the decision to extend any other contract award awarded through this tender.

Lot 3 - Combined bid: Civil Enforcement Services (Lot 1) and Civil Parking Enforcement PCN and Permit Software and Associated Hardware (Lot 2)

RBC sought responses from suitably qualified and experienced suppliers who can provide:* A full on-street and off-street Parking Civil Enforcement Service, to support RBC deliver its parking enforcement activities under the Traffic Management Act 2004 that includes:o The provision of an appropriate solution, including staffing and associated equipment, to deliver civil enforcement services for all of RBC's on-street and off-street parking enforcement activities, across Reading Borough.o The management and operation of the Penalty Charge Notice software, provided by the IT Services Supplier, for use on handheld devices, or other such items, provided by RBC and any third-party Suppliers.o Provision of a cash collection service from the P&D machines.o Maintenance of RBC's current Pay & Display machines, including managing the supply and installation of new P&D machines.o At RBC's discretion, undertaking the administration of the processing of PCNs and some permit management activities.o At RBC's discretion, the undertaking of additional services including but not limited to the provision and operation of ANPR based enforcement activities and the clamping or removal of vehicles parked in contravention.AND* A parking management back-office IT System for the issuing of Penalty Charge Notices (PCNs) and permits, and receiving payments that includes:o The supply and maintenance of a suitable cloud-based software service for RBC's PCN and parking permit activities.o The supply of the hand-held devices, supporting software and associated maintenance for these devices, software, and any other relevant hardware used by RBC's internal and external staff in the delivery of the parking service. The hand-held devices and any other physical assets will be the property of RBC.o The supply of additional services, at RBC's discretion, to include the administration of processing PCNs and services relating to permit management activities.The full specifications for the Lot 1 and Lot 2 services were provided in the tender document set.Bids were invited from:* Suppliers who direct deliver all aspects of the combined specification* Joint bids from two organisations, one delivering Lot 1 services, the other delivering Lot 2 services, who, when working together, can leverage their commercial relationship to deliver additional benefit and value to RBC.The award of contracts using Lot 3 will result in the use of two separate contracts, covering the Lot 1 and Lot 2 services respectively. Bids that sought to alter this contracting structure, for example by seeking an award on a lead contract and sub-contract basis, were not be accepted.The value of Lot 3 is the combined value of the Lot 1 and Lot 2 services.No award was subsequently made under this Lot 3.

Options: The contract includes an initial period commencing 1st November 2023 for Lot 1 services, and commencing 1st August 2023, with a go-live date of 1st November 2023 for Lot 2 services. Each contract includes the possibility to extend by up to two further periods, each for 3 years, taking the total extension period to a maximum of 6 years.The decision to extend the contract period will be taken independently of the decision to extend any other contract award awarded through this tender process. Additional services that may be utilised via this contract include:* Parking administration processes to include:o Correspondence handlingo Review of ANPR and static camera PCN evidence packso PCN processingo Permit processing* Vehicle clamping and removal servicesThese additional services do not form a core service of the specification but have been included in the event that these services are required in the future.Parking administration processes will be performed by RBC staff, however these services may be required during times of high volumes or a lack of capacity within RBC due to staff absence etc.Currently RBC does not clamp and remove vehicles, but this may be an option that is utilised in the future.

Renewal: The contracts include initial periods commencing 01/08/23 with services commencing 01/11/23. Each contract has the option to extend by up to 2 further periods, each for 3 years, taking the total extension period to a maximum of 6 years. Extension options will be taken independently and extension of one contract does not guarantee extension of another.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/024980-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Aug 2023 |
| Submission deadline | 28 Apr 2023 |
| Future notice date | Not specified |
| Award date | 25 Jul 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,500,000 |
| Lots value | £41,800,000 |
| Awards value | Not specified |
| Contracts value | £19,088,275 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active, Unsuccessful |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | READING BOROUGH COUNCIL |
| Locality | READING |
| Post town | Reading |
| Postcode | RG1 2LU |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | Reading |
| Electoral ward | Abbey |
| Westminster constituency | Reading Central |
| Delivery location | TLJ11 Berkshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | CONDUENT PUBLIC SECTOR; UNITY FIVE |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 50 - Repair and maintenance services
- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 98 - Other community, social and personal services

### Codes

- 32500000 - Telecommunications equipment and supplies
- 48000000 - Software package and information systems
- 48300000 - Document creation, drawing, imaging, scheduling and productivity software package
- 48311000 - Document management software package
- 50118110 - Vehicle towing-away services
- 75112000 - Administrative services for business operations
- 75112100 - Administrative development project services
- 75242100 - Public-order services
- 79800000 - Printing and related services
- 79940000 - Collection agency services
- 98351110 - Parking enforcement services

## Release History

- 24 Aug 2023 at 14:31 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/024980-2023
- 21 Apr 2023 at 11:22 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011491-2023
- 22 Mar 2023 at 11:32 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/008296-2023

## Notice URLs

- http://www.reading.gov.uk
- https://in-tendhost.co.uk/reading/aspx/Tenders/Current
- https://in-tendhost.co.uk/readingbc/aspx/Tenders/Current
- https://www.gov.uk/government/organisations/cabinet-office
- https://www.justice.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03b502. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03b502.json.