--- title: "Delay Repay Platform development, support & management PIN Only" ocid: "ocds-h6vhtk-03b52d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03b52d" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03b52d.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03b52d.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "LONDON NORTH EASTERN RAILWAY LTD." published: "2023-03-22" --- # Delay Repay Platform development, support & management PIN Only Buyer: LONDON NORTH EASTERN RAILWAY LTD. Current stage: Planning OCID: ocds-h6vhtk-03b52d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03b52d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03b52d.json) ## Summary The London North Eastern Railway Ltd. is planning a tender with the title "Delay Repay Platform development, support & management PIN Only" in the services category for IT services. This procurement aims to develop a platform for delay repay claiming and processing to enhance the digital customer experience for rail travellers. The platform will automate the delay repay claim process by 2025. The buying organisation is located in York, United Kingdom. This tender opportunity is suitable for businesses with expertise in IT services, software development, and consulting. Companies capable of delivering digital-first platforms and enhancing customer experience in the transport industry are encouraged to participate. The procurement stage is at the planning phase, with a future notice date of June 30, 2023. Interested parties can anticipate the tender publication in the next 90 days. Suppliers are invited to share initial insights through a questionnaire provided by the buying organisation. ## Notice LNER is embarking on a transformational journey to develop a platform for delay repay claiming and processing, as part of our ongoing efforts to provide a seamless digital customer experience for our rail travellers in the UK and beyond. We are seeking a supplier to join us on this exciting journey and help us create a slick, intuitive, and digital-first platform. The platform will enable our customers to claim delay repay compensation, check their claim status, and understand if their claim is valid under the delay repay compensation scheme. It will also allow them to manage their claims online and access information about our services easily. LNER operates long-distance high-speed services on a route that stretches over 900 miles, and we are committed to reducing customer effort when interacting with us. Our goal is to fully automate the delay repay claim process by 2025, and become market-leading in the transport industry and beyond. We are looking to engage the market to identify suppliers with the required expertise, experience, and capabilities to develop such a platform and to gain a general insight on potential routes to market and expected costs. We look forward to receiving your response to help us refining the procurement approach for this exciting project. ### Lot Information Lot 1 LNER is looking to engage with potential suppliers in the market to identify appropriate routes for a competitive tender or further competition and gain an insight on expected costs and factors to take into account. We intend to publish a tender for the requirement in the next 90 days or so. Potentially Interested suppliers are kindly requested to complete the questionnaire at https://forms.office.com/e/EfBk76hEyW to share initial insights ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/008368-2023 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Mar 2023 | | Submission deadline | Not specified | | Future notice date | 29 Jun 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON NORTH EASTERN RAILWAY LTD. | | Locality | YORK | | Post town | Not specified | | Postcode | N/A | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 22 Mar 2023 at 15:32 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/008368-2023 ## Notice URLs - http://www.lner.co.uk - https://forms.office.com/e/EfBk76hEyW ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03b52d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03b52d.json.