---
title: "Field Service Management"
ocid: "ocds-h6vhtk-03b67e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03b67e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03b67e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03b67e.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "WALES & WEST UTILITIES LIMITED"
published: "2023-06-16"
---

# Field Service Management

Buyer: WALES & WEST UTILITIES LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-03b67e

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## Summary

The procurement process for the "Field Service Management" contract is led by Wales & West Utilities Limited based in Newport, United Kingdom. The contract falls under the IT services category, specifically consulting, software development, internet, and support services. The procurement stage is currently active, with a contract value of £48,000,000 GBP. The tender period ends on 8th May 2023 at 4:00 PM GMT, with the second stage invitation date set for 12th June 2023.

This procurement opportunity can benefit businesses in the IT services sector looking to provide Field Service Management solutions. Wales & West Utilities seek suppliers who can offer a solution compatible with SAP S/4 HANA, integrate well with their existing systems, and provide testing and training support. Interested businesses should ensure they meet the tender submission requirements and request access to the tender documents through the designated contact person, Robin Coomber, to participate in this selective procurement process.

## Notice

IT Services Contract

### Lot Information

Lot 1

Wales and West Utilities provide the infrastructure to deliver gas safely and securely to 2.5 million homes and business across Wales and the south west of England. We don't sell gas, we transport it, and more than 7.5 million people in our network rely on us to do so. Our dedicated team manages a network of more than 35,000 kilometres of gas pipes to make sure we continue to provide a safe and reliable gas supply 24 hours a day, 365 days a year. This involves responding to gas emergencies, maintaining and replacing our gas network, and connecting new customers. Wales & West Utilities are seeking a new Field Service Management (FSM) solution for improved efficiency and productivity. Activities includes, but are not limited to: * Sourcing and implementing a FSM solution that is compatible with SAP S/4 HANA and has the capabilities to deliver all WWU Field Service Management functional and non-functional requirements. * Configuring and extending the FSM solution to meet the specific needs of Wales & West Utilities * Providing an integrated scheduling and despatch solution with the FSM solution, and 3rd Party solutions according to WWU requirements. * Integrating the FSM solution with SAP S/4 HANA and any other necessary systems such as (but not limited to) SAP C4C CRM, Azure Integration Layer, and ESRI GIS * Configuration/ extension, of the S4 HANA, Scheduling Solution and Integration related to the FSM Solution. * Providing testing, and training support to Wales and West Utilities employees to ensure a smooth implementation and adoption of the FSM solution * Providing a service transition to WWU Application support partners for ongoing maintenance and support for the FSM solution * Adopting a business oriented approach and not solely focussing on IT/technical system delivery

Options: The contract value is expected to be up to PS48,000,000 (net of VAT) during the overall maximum 10-year term, which includes the estimated cost of implementation, ongoing operational service charges, contract extensions, and contract changes. The contract value is an estimate only and will be dependent upon whether an extension (in part or in whole) is enacted, whether any optional services (in part or in whole) are enacted, and the extent of any contract changes.

Renewal: The initial contract duration will be 5 years (which assumes up to 18 months to complete implementation, followed by 3 years of operational service), with Wales and West Utilities having the option to extend the Contract by an aggregate duration of up to an additional five years in one 3 year and one 2 year increments (i.e. 5+3+2).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/017115-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive dialogue |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jun 2023 |
| Submission deadline | 8 May 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £48,000,000 |
| Lots value | £48,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WALES & WEST UTILITIES LIMITED |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8FZ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | TLK South West (England), TLL Wales |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72250000 - System and support services
- 72260000 - Software-related services

## Release History

- 16 Jun 2023 at 08:00 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017115-2023
- 28 Mar 2023 at 09:10 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/008905-2023
- 28 Mar 2023 at 08:58 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/008901-2023

## Notice URLs

- https://sourcing4wwu.bravosolution.co.uk/web/login.html
- https://www.wwutilities.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03b67e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03b67e.json.