---
title: "Assyst CRM"
ocid: "ocds-h6vhtk-03b6ef"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03b6ef"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03b6ef.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03b6ef.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CORNWALL COUNCIL"
published: "2023-03-29"
---

# Assyst CRM

Buyer: CORNWALL COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-03b6ef

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03b6ef)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03b6ef.json)

## Summary

The Cornwall Council has completed a procurement process for the purchase of Assyst CRM software package and information systems. The procurement method used was a limited procedure that did not require prior publication of a call for competition. The contract was awarded to Industrial & Financial Systems IFS UK Ltd on 15th March 2023, with a total value of £360,000. The procurement falls within the goods category under the CPV classification of computer equipment and supplies. The process was carried out under the Crown Commercial Services Framework.

This contract presents business growth opportunities for companies specialising in IT solutions and software packages. Businesses in the computer equipment and supplies industry, especially those experienced in CRM and CMDB systems, would be well-suited to compete for similar tenders in the future. Interested parties should monitor procurement stages to identify potential opportunities and engage with relevant authorities such as Cornwall Council for future contracts in this sector.

## Notice

Assyst is an ITIL-based CRM (Customer Relationship Management) and CMDB (Configuration Management Database). Database for IT assets, users and customers, and is the system used to log all IT faults and service requests for Cornwall Council and associated businesses.

### Lot Information

Lot 1

Assyst is an ITIL-based CRM (Customer Relationship Management) and CMDB (Configuration Management Database). Database for IT assets, users and customers, and is the system used to log all IT faults and service requests for Cornwall Council and associated businesses.

### Procurement Information

Competition conducted under Crown Commercial Services Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009108-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Mar 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 15 Mar 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £360,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CORNWALL COUNCIL |
| Locality | TRURO |
| Post town | Truro |
| Postcode | TR1 3AY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK3 Cornwall and Isles of Scilly |
| ITL 3 | TLK30 Cornwall and Isles of Scilly |
| Local authority | Cornwall |
| Electoral ward | Truro Boscawen & Redannick |
| Westminster constituency | Truro and Falmouth |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INDUSTRIAL & FINANCIAL SYSTEMS IFS |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48 - Software package and information systems

### Codes

- 30200000 - Computer equipment and supplies
- 48000000 - Software package and information systems

## Release History

- 29 Mar 2023 at 10:32 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/009108-2023

## Notice URLs

- http://www.cornwall.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03b6ef. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03b6ef.json.