--- title: "AMCV 331 - Telecare Managed Services" ocid: "ocds-h6vhtk-03b735" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03b735" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03b735.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03b735.json" source: "Find A Tender Service" current_stage: "Award" buyer: "SHROPSHIRE COUNCIL" published: "2024-12-20" --- # AMCV 331 - Telecare Managed Services Buyer: SHROPSHIRE COUNCIL Current stage: Award OCID: ocds-h6vhtk-03b735 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03b735) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03b735.json) ## Summary Shropshire Council has awarded a contract for "AMCV 331 - Telecare Managed Services" under the Technologies for Independent Living (TIL) Telecare/Telehealth framework, Lot 6. The services will be delivered in Shropshire, UK (Region: UKG22) and cover the health and social work services industry category. This procurement follows a limited method due to the unique capability of the awarded supplier, Tunstall Healthcare (UK) Limited. The contract was signed on 13th November 2024 for a value of £240,000 and is currently in the award stage. This tender provides significant growth opportunities for businesses specialising in telecare and health services. Companies capable of delivering end-to-end telecare solutions, including equipment installation, call monitoring, and continuous service improvement, are well-suited to this contract. The project benefits large businesses capable of managing comprehensive telecare systems, ensuring seamless integration, and offering disaster recovery services. Potential suppliers stand to gain from the continuous engagement and development activities stipulated by Shropshire Council, promising long-term partnership scope. ## Notice This is an award notice for AMCV 331 - Telecare Managed Services under the Technologies for Independent Living (TIL) Telecare/Telehealth - FW0126 framework, Lot 6. Services the Supplier is to deliver: * Manage the full contract, including liaising with the Customer as required * Facilitate the scheduled review meetings. * Deliver the referral management, installation, monitoring, de-installations, and fault processes for new telecare equipment provided by the Customer. * Manage the entire system effectively by coordinating the services, providing end-to-end service delivery systems seamlessly to the end user. The service provision will include: * Installation, deinstallation, fault management of equipment and peripherals * Call monitoring * Disaster recovery * Reprogramming (where required) * Reporting * Review and development of continuous improvement activities ### Lot Information Telecare: Equipment, and Associated Services This is an award notice for AMCV 331 - Telecare Managed Services under the Technologies for Independent Living (TIL) Telecare/Telehealth - FW0126 framework, Lot 6. Services the Supplier is to deliver: * Manage the full contract, including liaising with the Customer as required * Facilitate the scheduled review meetings. * Deliver the referral management, installation, monitoring, de-installations, and fault processes for new telecare equipment provided by the Customer. * Manage the entire system effectively by coordinating the services, providing end-to-end service delivery systems seamlessly to the end user. The service provision will include: * Installation, deinstallation, fault management of equipment and peripherals * Call monitoring * Disaster recovery * Reprogramming (where required) * Reporting * Review and development of continuous improvement activities Renewal: The Framework is for an initial period of three years with the option to extend for a further year Telehealth Solutions Lot 2 will provide members a full range of telehealth solutions, including but not limited to; telehealth and remote patient monitoring and software solutions, technology and telephony equipment and solutions, supply of equipment and provision of repairs, service, maintenance and associated services. PfH anticipates awarding places on Lot 2 to five suppliers, however, reserve the right to award places to a greater or fewer number of suppliers depending on the bids received. Renewal: The Framework Agreement is for an initial period of three years with the option to extend for a further year. Monitoring Services and Solutions Lot 3 will provide members a full range of monitoring solutions, including but not limited to; the provision of call monitoring from a range of devices or sensors, including but not limited to dispersed alarms, telecare/telehealth devices, door entry and access control systems, fire alarms, intruder alarms, lifts and group living schemes. Additionally, this lots allows for the provision of equipment supply in relation to call monitoring services together with technology and telephony based solutions. PfH anticipates awarding places on Lot 3 to five suppliers but reserves the right to award a greater or fewer number of places depending on the bids received Renewal: The framework is for an initial period of three years with the option to extend for a further year Telecare Equipment and Monitoring Services Lot 4 offers members the opportunity to call off requirements for services spanning both Lot 1 and 3, enabling both the member and supplier to develop and implement a total telecare solution under the remit of a single supplier. PfH anticipates awarding places on Lot 4 to five suppliers but reserves the right to award a greater or fewer number of places depending on the bids received. Bidders should note that to apply for Lot 4 they must also have applied for Lots 1 and 3. Renewal: The framework is for an initial period of three years with the option to extend for a further year Monitoring and Data Applications, Software and Cloud Based Services Lot 5 offers members the opportunity to call off requirements for the provision of call monitoring and data applications, software and cloud based services and solutions relating to both telecare and telehealth or a combination of both services. PfH anticipates awarding places on lot 3 to five suppliers but reserves the right to award a greater or fewer number of places depending on the bids received. Renewal: The framework is for an initial period of three years with the option to extend for a further year. Integrated Managed Services Lot 6 offers members the opportunity to call off requirements for managed services for the design, implementation, benefits realisation and continuous improvement of integrated telecare and telehealth products and services. A managed service must have as its core objective the provision of products and services relating to telecare or telehealth and operate to integrate multiple services and agencies (e.g. housing, local authorities, the health service, voluntary and community organisations etc). PfH anticipates awarding places on Lot 6 to three suppliers but reserves the right to award a greater or fewer number of places depending on the bids received. Bidders should note that to apply for Lot 6 they must also have applied for Lots 1 and 3. Renewal: The framework is for an initial period of three years with the option to extend for a further year ### Procurement Information The works, supplies or services can be provided only by a particular economic operator for the following reason: Sole provider within framework Lot ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/041124-2024 | | Notice type | Tender Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | Large, SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Dec 2024 | | Submission deadline | 5 May 2023 | | Future notice date | Not specified | | Award date | 30 Jun 2023 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £80,000,000 | | Lots value | £80,000,000 | | Awards value | Not specified | | Contracts value | £55,433,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | SHROPSHIRE COUNCIL | | Additional buyers | PROCUREMENT FOR HOUSING; RED KITE COMMUNITY HOUSING | | Locality | BIRCHWOOD, WARRINGTON | | Post town | Warrington | | Postcode | WA2 0YL | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG2 Shropshire and Staffordshire | | ITL 3 | TLG22 Shropshire | | Local authority | Shropshire | | Electoral ward | Abbey | | Westminster constituency | Shrewsbury | | Delivery location | TLG22 Shropshire, TLJ1 Berkshire, Buckinghamshire and Oxfordshire | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 9 | | Supplier names | APPELLO CARELINE; APPELLO SMART LIVING SOLUTIONS; ASTRALINE (TEC; CAREIUM; CHIPTECH INTERNATIONAL; CHUBB COMMUNITY CARE; LEGRAND ELECTRIC; PROGRESS HOUSING GROUP; TUNSTALL HEALTHCARE (UK | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 31 - Electrical machinery, apparatus, equipment and consumables; lighting - 32 - Radio, television, communication, telecommunication and related equipment - 33 - Medical equipments, pharmaceuticals and personal care products - 35 - Security, fire-fighting, police and defence equipment - 45 - Construction work - 48 - Software package and information systems - 50 - Repair and maintenance services - 51 - Installation services (except software) - 64 - Postal and telecommunications services - 71 - Architectural, construction, engineering and inspection services - 72 - IT services: consulting, software development, Internet and support - 73 - Research and development services and related consultancy services - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 80 - Education and training services - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 30200000 - Computer equipment and supplies - 30213000 - Personal computers - 30213200 - Tablet computer - 30230000 - Computer-related equipment - 30237200 - Computer accessories - 31625200 - Fire-alarm systems - 31712112 - SIM cards - 32230000 - Radio transmission apparatus with reception apparatus - 32234000 - Closed-circuit television cameras - 32235000 - Closed-circuit surveillance system - 32250000 - Mobile telephones - 32252000 - GSM telephones - 32252110 - Hands-free mobile telephones (wireless) - 32260000 - Data-transmission equipment - 32400000 - Networks - 32410000 - Local area network - 32412000 - Communications network - 32412100 - Telecommunications network - 32412110 - Internet network - 32413000 - Integrated network - 32424000 - Network infrastructure - 32430000 - Wide area network - 32500000 - Telecommunications equipment and supplies - 32510000 - Wireless telecommunications system - 32583000 - Data and voice media - 33100000 - Medical equipments - 33123210 - Cardiac-monitoring devices - 33140000 - Medical consumables - 33190000 - Miscellaneous medical devices and products - 33195000 - Patient-monitoring system - 33197000 - Medical computer equipment - 35113000 - Safety equipment - 35120000 - Surveillance and security systems and devices - 35121000 - Security equipment - 35121700 - Alarm systems - 45233292 - Installation of safety equipment - 45314000 - Installation of telecommunications equipment - 48000000 - Software package and information systems - 48180000 - Medical software package - 48211000 - Platform interconnectivity software package - 48213000 - Operating system enhancement software package - 48218000 - License management software package - 48219100 - Gateway software package - 48219700 - Communications server software package - 48222000 - Web server software package - 48314000 - Voice recognition software package - 48800000 - Information systems and servers - 48820000 - Servers - 48821000 - Network servers - 48822000 - Computer servers - 48823000 - File servers - 48824000 - Printer servers - 48825000 - Web servers - 50000000 - Repair and maintenance services - 50116100 - Electrical-system repair services - 50312000 - Maintenance and repair of computer equipment - 50312600 - Maintenance and repair of information technology equipment - 50333100 - Repair and maintenance services of radio transmitters - 50610000 - Repair and maintenance services of security equipment - 51300000 - Installation services of communications equipment - 51700000 - Installation services of fire protection equipment - 64212000 - Mobile-telephone services - 71243000 - Draft plans (systems and integration) - 71317200 - Health and safety services - 71317210 - Health and safety consultancy services - 72000000 - IT services: consulting, software development, Internet and support - 72200000 - Software programming and consultancy services - 72210000 - Programming services of packaged software products - 72211000 - Programming services of systems and user software - 72212218 - License management software development services - 72212222 - Web server software development services - 72212730 - Security software development services - 72212731 - File security software development services - 72212732 - Data security software development services - 72212781 - System management software development services - 72212982 - Configuration management software development services - 72220000 - Systems and technical consultancy services - 72221000 - Business analysis consultancy services - 72224000 - Project management consultancy services - 72224100 - System implementation planning services - 72227000 - Software integration consultancy services - 72228000 - Hardware integration consultancy services - 72246000 - Systems consultancy services - 72317000 - Data storage services - 72422000 - Internet or intranet server application development services - 72720000 - Wide area network services - 73431000 - Test and evaluation of security equipment - 75122000 - Administrative healthcare services - 79400000 - Business and management consultancy and related services - 79417000 - Safety consultancy services - 79420000 - Management-related services - 79511000 - Telephone operator services - 79512000 - Call centre - 79711000 - Alarm-monitoring services - 80330000 - Safety education services - 80550000 - Safety training services - 85000000 - Health and social work services - 85100000 - Health services - 85140000 - Miscellaneous health services - 85144000 - Residential health facilities services - 85323000 - Community health services - 98000000 - Other community, social and personal services ## Release History - 20 Dec 2024 at 10:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/041124-2024 - 30 Oct 2024 at 16:56 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/035232-2024 - 18 Aug 2023 at 15:58 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/024416-2023 - 30 Mar 2023 at 07:55 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009231-2023 ## Notice URLs - http://www.procurementforhousing.co.uk - http://www.redkitehousing.org.uk - http://www.shropshire.gov.uk - https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=906604434 - https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit - https://www.mytenders.co.uk - https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA26067 - https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA26267 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03b735. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03b735.json.