---
title: "Technology Enabled Care (TEC)"
ocid: "ocds-h6vhtk-03b7b1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03b7b1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03b7b1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03b7b1.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE ROYAL BOROUGH OF KINGSTON UPON THAMES"
published: "2023-11-20"
---

# Technology Enabled Care (TEC)

Buyer: THE ROYAL BOROUGH OF KINGSTON UPON THAMES  
Current stage: Award  
OCID: ocds-h6vhtk-03b7b1

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## Summary

The Royal Borough of Kingston upon Thames is initiating a procurement process for a Technology Enabled Care (TEC) Delivery Partner. This opportunity falls under the CPV category of Other community, social and personal services, and is aimed at maximising independence and transforming operational culture. The procurement stage is currently active, with a completion status. Key dates to note are the anticipated contract commencement date of 1st October 2023. The main procurement method is an open procedure following the Public Contracts Regulations 2015.

This tender for a Technology Enabled Care Delivery Partner offers businesses the chance to contribute to the Royal Borough of Kingston's vision of enhancing residents' independence through technology. Businesses in the social services, technology, and healthcare sectors would be well-suited to compete for this opportunity. With a contract term of five years and potential for a one-year extension, successful bidders can help drive innovation, cultural change, and continuous improvement in care delivery, making a positive impact on residents' lives.

## Notice

The Authority is seeking to appoint a Technology Enabled Care (TEC) Delivery Partner to manage the delivery of Technology Enabled Care to residents to maximise their independence and transform our operating culture. The Royal Borough of Kingston (RBK) has an ambitious vision for the borough 'To ensure residents will be able to maximise their independence and build resilience to live their best lives through access to a range of technology and digital aids'. Our aim is to utilise personalised technology as a core part of care and support to achieve enablement, empowerment and independence for local residents, delivering great quality care and making the most of our resources to reduce digital exclusion and health inequalities.

### Lot Information

Lot 1

The Authority is seeking to appoint a Technology Enabled Care (TEC) Delivery Partner to manage the delivery of Technology Enabled Care to residents to maximise their independence and transform our operating culture. The procurement will follow an Open Procedure under the Public Contracts Regulations 2015 (PCR) to source a provider for the provision of Technology Enabled Care (TEC). The overall aim of the commissioning activity is to seek to secure a TEC Delivery Partner to help RBK develop its core capabilities and to build an Operating Model which will deliver innovative solutions, keeps pace with the emerging technologies and evolves to meet the changing needs of the Council and the local community. Core capabilities include: Client and Service Management - oversight and strategic management to ensure that the TEC service can fulfil the Council's priorities and objectives related to the delivery. Service element 1 : Innovation - supporting the Council to rapidly achieve specific outcomes and benefits and continuous development and improvement through innovation scanning. Service element 2 : Culture Change - ensuring full understanding of the impact of solutions, designing the change management plan, delivering the right training, ensuring clear communications and being ever mindful of residents' needs. Service element 3 : Service Support and Continuous Improvement - being guided by market insights, procuring the right solution, ensuring adherence to technology standards, interoperability with existing systems and unique user needs. Installation and maintenance Page 5 to 7 of the solution, ongoing monitoring and tracking benefits over time. The contract term will be for a period of Five years (60 months) with an option to extend for a further period of One year (12 months). The anticipated contract commencement date will be 1st October 2023

Renewal: There is an option to extend for a further period of One year (12 months) beyond 30/09/2028

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/034213-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Nov 2023 |
| Submission deadline | 5 May 2023 |
| Future notice date | Not specified |
| Award date | 31 Aug 2023 |
| Contract period | 30 Sep 2023 - 30 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | £3,000,000 |
| Awards value | Not specified |
| Contracts value | £2,710,258 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ROYAL BOROUGH OF KINGSTON UPON THAMES |
| Locality | KINGSTON UPON THAMES |
| Post town | Kingston upon Thames |
| Postcode | KT1 1EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Kingston upon Thames |
| Electoral ward | Kingston Town |
| Westminster constituency | Kingston and Surbiton |
| Delivery location | TLI63 Merton, Kingston upon Thames and Sutton |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 4 |
| Supplier names | "PA CONSULTING SERVICES; APPELLO CARELINE; IOT SOLUTIONS GROUP; RED ALERT TELECARE |

## CPV Codes

### Divisions

- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 85000000 - Health and social work services
- 98000000 - Other community, social and personal services

## Release History

- 20 Nov 2023 at 10:24 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/034213-2023
- 31 Mar 2023 at 11:17 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009451-2023

## Notice URLs

- http://www.kingston.gov.uk
- https://procontract.due-north.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03b7b1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03b7b1.json.