--- title: "Engagement (Business to Business) CRM Systems and Associated Services" ocid: "ocds-h6vhtk-03bc58" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03bc58" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03bc58.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03bc58.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "APUC LIMITED" published: "2023-04-04" --- # Engagement (Business to Business) CRM Systems and Associated Services Buyer: APUC LIMITED Current stage: Tender OCID: ocds-h6vhtk-03bc58 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03bc58) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03bc58.json) ## Summary The contracting authority, APUC LIMITED, is seeking contractors to supply Engagement (Business to Business) CRM Systems and Associated Services under an active tender titled "Engagement (Business to Business) CRM Systems and Associated Services". The procurement falls under the services category with a value of £20,000,000. This opportunity is open to UK higher education institutions and will be conducted through an open procedure. The tender period ends on 11th May 2023, with the award period starting the same day. This tender presents an opportunity for businesses providing IT services, consulting, software development, and Internet support to compete for a framework agreement. Successful bidders can gain access to a potential contract with UK universities and colleges for services such as system implementation, support, and maintenance. Businesses with expertise in CRM systems and associated services targeting the higher education sector are well-suited to participate in this procurement process. ## Notice The Authority is seeking Contractor(s) for the supply of Engagement (Business to Business) CRM Systems and Associated Services to form a framework agreement, accessible to the UK Higher and Further Education institutions. APUC will tender utilising a vanguard institution. The requirements will reflect at University of Aberdeen, who may award on the basis of this Framework Agreement. ### Lot Information Lot 1 APUC is seeking to appoint contractors to a Framework Agreement to provide Engagement (Business to Business) CRM Systems on behalf of the UK Universities and colleges. Potential Services include but are not limited to: system implementation; migration support; support and maintenance; hosting, renewal of contracts and configuration and development if required by Institutions. This framework agreement is available to participation from Full and Associate Members and future members within the UK higher education regional purchasing consortia as follows: Advanced Procurement for Universities and Colleges (APUC Ltd) and associated members. http://http://apuc-scot.ac.uk/#!/members Southern Universities Purchasing Consortium (SUPC); https://www.supc.ac.uk/about-us/our-members/ourmembers London Universities Purchasing Consortium(LUPC); https://www.lupc.ac.uk/memberlist North Eastern Universities Purchasing Consortium (NEUPC); https://www.neupc.ac.uk/our-members North Western Universities Purchasing Consortium (NWUPC); https://www.nwupc.ac.uk/ourmembers Higher Education Purchasing Consortium Wales (HEPCW) https://www.hepcw.ac.uk/members/ The requirements of University of Aberdeen will be used to set of and evaluate this Framework Agreement. As a Vanguard Institution, University of Aberdeen will be entitled to award in whole or in part, or not to award at all, as a result of this framework agreement. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015. Renewal: The Authority reserves the right to extend the Framework Agreement for a further two periods of 12 months, subject to satisfactory performance and continued requirements. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/009774-2023 | | Notice type | Tender Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 4 Apr 2023 | | Submission deadline | 11 May 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £20,000,000 | | Lots value | £20,000,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | APUC LIMITED | | Locality | STIRLING | | Post town | Falkirk and Stirling | | Postcode | FK8 2DZ | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM0 Eastern Scotland | | ITL 3 | TLM02 Perth and Kinross, and Stirling | | Local authority | Stirling | | Electoral ward | Stirling East | | Westminster constituency | Stirling and Strathallan | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 4 Apr 2023 at 10:36 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009774-2023 ## Notice URLs - http://http://apuc-scot.ac.uk/#!/members - http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 - https://www.apuc-scot.ac.uk/ - https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/ - https://www.hepcw.ac.uk/members/ - https://www.lupc.ac.uk/memberlist - https://www.neupc.ac.uk/our-members - https://www.nwupc.ac.uk/ourmembers - https://www.publictendersscotland.publiccontractsscotland.gov.uk - https://www.scotcourts.gov.uk/the-courts/court-locations/stirling-sheriff-court-and-justice-of-the-peace-court - https://www.supc.ac.uk/about-us/our-members/ourmembers ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03bc58. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03bc58.json.