---
title: "IWM/2223/DE/3127: IWM Service Design Framework Agreement"
ocid: "ocds-h6vhtk-03bc66"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03bc66"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03bc66.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03bc66.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "IMPERIAL WAR MUSEUM"
published: "2023-11-14"
---

# IWM/2223/DE/3127: IWM Service Design Framework Agreement

Buyer: IMPERIAL WAR MUSEUM  
Current stage: Award  
OCID: ocds-h6vhtk-03bc66

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## Summary

The contracting authority Imperial War Museum has issued a tender titled "IWM/2223/DE/3127: IWM Service Design Framework Agreement" in the services category. The museum aims to gain a better understanding of its digital services and improve user experience by appointing two Service Design agencies. The procurement is open with the award already active, and a contract worth £156,000 has been signed with Cyper-Duck Limited, Hellon Limited, Interrobang Limited, and We Are Snook Limited on 10th July 2023.

This tender by Imperial War Museums presents an opportunity for service design agencies experienced in digital transformation to collaborate and enhance the museum's services. Businesses specialising in software programming, consultancy services, and design training would be well-suited to compete. The tender process is currently at the award stage, offering potential for growth and partnership with one of the leading cultural institutions in the United Kingdom.

## Notice

IWM (Imperial War Museums) is seeking to gain a better understanding of its digital services from a user's perspective, gaining a more holistic view of the services we provide, and identifying what we can do better in the future. We hope to appoint a maximum of two Service Design agencies that have experience of helping organisations to transform and grow in this area to help us improve our services.

### Lot Information

Service Design Implementation

IWM would like to start implementing service design across a wide range of projects going forward. We have included two examples of projects (in the blue boxes below) we are hoping to undertake in the next two years. However, we do expect to get budget approval for several more projects during this period.

Renewal: Contract will be extended or retendered subject to business need.

Service Design Training

We would like to roll out internal training (to be delivered by our internal Change and Training Manager) on Service Design for more of our colleagues across the wider organisation. This project would help design that training.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/033599-2023 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Nov 2023 |
| Submission deadline | 5 May 2023 |
| Future notice date | Not specified |
| Award date | 9 Jul 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £130,000 |
| Lots value | £130,000 |
| Awards value | Not specified |
| Contracts value | £156,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | IMPERIAL WAR MUSEUM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 6HZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | St George's |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 4 |
| Supplier names | CYBER-DUCK; HELLON; INTERROBANG; WE ARE SNOOK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 80 - Education and training services

### Codes

- 72200000 - Software programming and consultancy services
- 72212931 - Training software development services
- 79400000 - Business and management consultancy and related services
- 79410000 - Business and management consultancy services
- 80500000 - Training services

## Release History

- 14 Nov 2023 at 12:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/033599-2023
- 4 Apr 2023 at 13:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009801-2023

## Notice URLs

- http://www.iwm.org.uk
- https://www.delta-esourcing.com
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=823369112
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Software-programming-and-consultancy-services./EA3BW2W9F7

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03bc66. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03bc66.json.