---
title: "Department for Business and Trade- Business Support Service (tendered as 'Business Information Service 2024')"
ocid: "ocds-h6vhtk-03bce8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03bce8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03bce8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03bce8.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DEPARTMENT FOR BUSINESS AND TRADE"
published: "2024-01-05"
---

# Department for Business and Trade- Business Support Service (tendered as 'Business Information Service 2024')

Buyer: DEPARTMENT FOR BUSINESS AND TRADE  
Current stage: Award  
OCID: ocds-h6vhtk-03bce8

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03bce8.json)

## Summary

The Department for Business and Trade has completed the procurement process for the Business Support Service, titled 'Business Information Service 2024'. This service falls under the business and management consultancy category, aimed at providing information, advice, and guidance to businesses in England, especially SMEs. The contract, valued at up to £2.5 million per annum, was awarded to UMi Commercial Limited. The service is expected to go live on 1 April 2024, with the contract running for up to three years initially, extendable annually.

This tender presents significant business opportunities for companies offering business support services, consultancy, and call center solutions. SMEs looking to start, grow, or improve their business operations could benefit from participating in this procurement. The procurement process has a focus on increasing access to quality business support and fostering growth, highlighting the importance of tailored advice and scalable services to meet business needs efficiently.

## Notice

The Department for Business and Trade has procured a service to provide information, advice, guidance and signposting for any kind of business, including pre-start-ups, in England. This new service will replace the existing Business Support Helpline. The aim of the Business Information Service is to increase and encourage access to relevant high quality business support, save businesses time and resource, and ultimately help businesses to start, grow and thrive - in particular Small and Medium-sized Enterprises (SMEs).

### Lot Information

Lot 1

The Department for Business and Trade has procured a service to provide information, advice, guidance and signposting for any kind of business, including pre-start-ups, in England. This new service will replace the existing Business Support Helpline. The aim of the Business Information Service is to increase and encourage access to relevant high quality business support, save businesses time and resource, and ultimately help businesses to start, grow and thrive - in particular Small and Medium-sized Enterprises (SMEs). The Business Information Service will be expected to provide bespoke, unscripted advice (via telephone, email, webchat, social media, and other messaging services, but not face-to-face) on a wide range of topics including starting a business, accessing finance, and business planning. The service will need to maintain a database of information on business support in England for use by the service's advisers. This database will also need to be accessible to other users, such as advisers based in Growth Hubs. The service will be demand-led so should be flexible. It must provide capacity to meet at least 50,000 inbound contacts, with at least 10,000 in-depth appointments per annum. It must also be capable of rapidly scaling-up (at extra cost) in response to economic shocks and other pressures. The service will be expected to operate within standard hours, but should have a robust process for out-of-hours contacts. The service is expected to go live on 1 April 2024 - following a minimum three month mobilisation period. We expect the contract to run for up to three years - initially for one year with the option to extend the contract on an annual basis for three more. The initial contract value is anticipated to be up to PS2.5 million per annum (including VAT).

Options: Options to extend the contract for a further 2 years on a 1+1 basis

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000325-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jan 2024 |
| Submission deadline | 22 Sep 2023 |
| Future notice date | 31 May 2023 |
| Award date | 1 Jan 2024 |
| Contract period | 1 Jan 2024 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,085,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £7,500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR BUSINESS AND TRADE |
| Additional buyers | DEPARTMENT FOR BUSINESS, ENERGY & INDUSTRIAL STRATEGY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B2 4AJ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UMI COMMERCIAL |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 75100000 - Administration services
- 79342300 - Customer services
- 79400000 - Business and management consultancy and related services
- 79512000 - Call centre
- 79900000 - Miscellaneous business and business-related services

## Release History

- 5 Jan 2024 at 11:50 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000325-2024
- 10 Aug 2023 at 16:53 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/023485-2023
- 5 Apr 2023 at 14:40 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/010001-2023

## Notice URLs

- http://www.gov.uk/government/organisations/department-for-business-and-trade
- https://beisgroup.ukp.app.jaggaer.com/
- https://www.gov.uk/government/organisations/department-for-business-and-trade

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03bce8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03bce8.json.