---
title: "PRJ1258 Diabetes Book and Learn (DBL) - Call Centre"
ocid: "ocds-h6vhtk-03bcf1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03bcf1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03bcf1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03bcf1.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "NHS SOUTH EAST LONDON ICB"
published: "2023-04-05"
---

# PRJ1258 Diabetes Book and Learn (DBL) - Call Centre

Buyer: NHS SOUTH EAST LONDON ICB  
Current stage: Tender  
OCID: ocds-h6vhtk-03bcf1

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03bcf1.json)

## Summary

The South East London Integrated Care Board (SELICB) and South West London Integrated Care Board are looking for a partner to provide a call centre service for Diabetes Type 2 patients in South London. The contract has an estimated value of £350,000, with an initial duration of 18 months and the possibility of two further extensions of 12 months each. The go-live date for the service is set for October 1, 2023, and interested organisations must bid via the Pro-contract e-tendering portal. The submission deadline is May 5, 2023. The buying organisation is NHS South East London ICB located at 160 Tooley Street, London, SE1 2TZ, United Kingdom.

This opportunity is ideal for businesses providing health and social work services, particularly those experienced in call centre operations and digital platforms for healthcare. The successful bidder will collaborate with the integrated care boards and digital platform providers to deliver a supportive service for diabetic patients in South London. Businesses able to mobilise by summer 2023 and meet the go-live date in October 2023 are encouraged to engage with this tender. This procurement process is currently in the tender stage, offering a chance for eligible organisations to expand their service offerings and establish valuable partnerships within the healthcare sector.

## Notice

On behalf of South East London Integrated Care Board (SELICB) and South West London integrated Care Board (SWLICB), SELICB is seeking an innovative, collaborative partner to provide a dynamic and innovative call centre service which will utilise their digital platform for Diabetes Type 2 patients in South London.

### Lot Information

Lot 1

On behalf of South East London Integrated Care Board (SELICB) and South West London integrated Care Board (SWLICB), SELICB is seeking an innovative, collaborative partner to provide a dynamic and innovative call centre service which will utilise their digital platform for Diabetes Type 2 patients in South London. This partner will work in collaboration with the ICB, the digital platform provider and the DSE providers, to deliver a proactive and supportive service for people with diabetes from across south London. The call centre provider should have the ability to mobilise in summer 2023 with a 'go live' date of 1/10/2023. Please refer to the service specification document for further information on the service. The estimated total contract value is PS350,000. The Contract will be for an initial period of 18 Months with the possibility of two further extensions of 12 Months at the discretion of the ICB. The service is expected to commence in October 2023. Interested organisation must express an interest via Pro-contract e-tendering portal. Bidders needs to register on Pro-contract if they are not registered already. This can be done by clicking the below link. https://procontract.due-north.com/Register Once registered, you can express an interest in this project and submit your bid via the e-tendering portal by clicking the following link to this specific project: https://procontract.due-north.com/Advert/Index?advertId=6614e7df-d7b9-ed11-8120-005056b64545 Please note that bids submitted by any other means will not be considered.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010014-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Apr 2023 |
| Submission deadline | 5 May 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | £350,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH EAST LONDON ICB |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 2TZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | London Bridge & West Bermondsey |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 5 Apr 2023 at 15:08 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/010014-2023

## Notice URLs

- https://procontract.due-north.com/Advert/Index?advertId=6614e7df-d7b9-ed11-8120-005056b64545
- https://procontract.due-north.com/Register
- https://www.selondonics.org/icb

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03bcf1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03bcf1.json.