---
title: "Digital Market Intelligence Support"
ocid: "ocds-h6vhtk-03bcf6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03bcf6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03bcf6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03bcf6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NS&I"
published: "2023-07-05"
---

# Digital Market Intelligence Support

Buyer: NS&I  
Current stage: Award  
OCID: ocds-h6vhtk-03bcf6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03bcf6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03bcf6.json)

## Summary

The buying organization NS&I based in London, UK, has completed a tender for digital market intelligence support services. The title of the procurement is "Digital Market Intelligence Support" within the services category under the main procurement category. The industry category is market research services. The procurement involved a cancelled tender with the legal basis scheme CELEX. The procurement stage was "Tender". The deadline for this tender was not met, and the status is cancelled, with an initial contract term of 12 months.

This procurement opportunity by NS&I aims to attract digital and fintech market intelligence agencies. Businesses specialising in market research services and digital innovations would be well-suited to compete. The buyer, NS&I, requires insights on competitor strategies, focusing on fintechs, Open Banking, and digital innovations. Companies providing expertise in competitor analysis, customer experience, and digital product development are encouraged to engage. The initial contract term is for 12 months, with possible extensions, providing a growth opportunity for innovative service providers in the financial services sector.

## Notice

A digital and fintech market intelligence agency is required to help NS&I monitor the external competitor landscape, particularly focussing on fintechs, Open Banking developments and digital innovations.

### Lot Information

Lot 1

The financial services arena is going through some significant changes through the recent introduction of Open Banking and the changing digital environment. A digital and fintech market intelligence agency is required to help NS&I monitor the external competitor landscape, particularly focussing on fintechs, Open Banking developments and digital innovations. The digital and fintech market intelligence agency will provide specialist insights on competitor's strategies, including but not limited to, best practice in customer experience, operations and product and proposition development. Guidance and recommendations are required to help support and inform NS&I's digital first strategy. The following is a breakdown of our requirements from a digital and fintech market intelligence agency: * Deep dive, topic-based presentation/report delivered internally to key stakeholders. This would be on an ad-hoc basis determined by the use of research credits. We estimate that we would require four of these deliverables per annum. * Regular news alerts on the latest digital and innovation developments within financial services, with analyst commentary summarising the impact for NS&I * Access to an online web portal to access downloadable content including: o Screenshots/Video insights on CX journeys across mobile and desktop channels o Insight reports o News alerts with analyst commentary on risk/opportunities for NS&I * Access to an analyst who will be able to field questions - not requiring deep dive analysis - on an ad-hoc basis. All tendering against this requirement must be conducted via NS&I's Panacea Portal

Options: There is an initial contract term of 12 months and there are two 12 month extension periods available.

Renewal: The contract is awarded for an initial term of 12 months and there are two 12 month extension periods available

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019118-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jul 2023 |
| Submission deadline | 8 May 2023 |
| Future notice date | Not specified |
| Award date | 18 Jun 2023 |
| Contract period | 4 Jun 2023 - 4 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £200,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NS&I |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3BT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 11:FS GROUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 5 Jul 2023 at 10:21 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/019118-2023
- 5 Apr 2023 at 15:24 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/010019-2023

## Notice URLs

- https://app.panacea-software.com/nsandi/Login.aspx?ReturnUrl=%2Fnsandi%2F
- https://nsandi-corporate.com/
- https://www.nsandi.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03bcf6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03bcf6.json.