---
title: "Framework for Additional Processing Capacity for the Council's Assessment & Awards Team based within Transactional and Customer Services"
ocid: "ocds-h6vhtk-03c1e1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c1e1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03c1e1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03c1e1.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DURHAM COUNTY COUNCIL"
published: "2023-08-22"
---

# Framework for Additional Processing Capacity for the Council's Assessment & Awards Team based within Transactional and Customer Services

Buyer: DURHAM COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-03c1e1

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## Summary

The Durham County Council has awarded a contract for a framework agreement to provide additional processing capacity for the Council's Assessment & Awards Team within Transactional and Customer Services. The procurement falls under the services main procurement category in the business services industry. The framework agreement includes two lots for Council Tax and Housing Benefit and Council Tax Reduction. The initial total spend estimate is £500,000 across both lots over the framework's lifecycle, with the possibility of extensions. The contract was signed on 1st July 2023.

This tender presents an opportunity for suppliers in the business services sector, particularly those specializing in law, marketing, consulting, recruitment, printing, and security, to compete for providing additional processing capacity to Durham County Council. The procurement stage is complete, and the contract has been awarded, creating a pathway for business growth. Interested businesses can explore the potential to contribute to the Council's Assessment and Awards Service while focusing on quality criteria like previous experience, delivery personnel, methodology, and social value, along with competitive pricing.

## Notice

This framework agreement is for the provision of additional processing capacity for the Council's Assessment and Awards Service. The framework will provide offsite processing capacity to enable processing of work packages for Council Tax, Housing Benefit and Council Tax Reduction. This framework has been divided into the following Lots: * Lot 1 Council Tax * Lot 2 Housing Benefit and Council Tax Reduction Potential suppliers may submit a tender for one Lot or both Lots. Each Lot will be evaluated and awarded separately. Each Lot will be evaluated and awarded separately. The value of 500 000 GBP is an estimated total spend over both lots over the life of the framework including optional extensions.

### Lot Information

Council Tax

This framework agreement is for the provision of additional processing capacity for the Council's Assessment and Awards Service. The framework will provide offsite processing capacity to enable processing of work packages for Council Tax, Housing Benefit and Council Tax Reduction. This framework has been divided into the following Lots: * Lot 1 Council Tax * Lot 2 Housing Benefit and Council Tax Reduction Potential suppliers may submit a tender for one Lot or both Lots. Each Lot will be evaluated and awarded separately. The value of 500 000 GBP is an estimated total spend over both lots over the life of the framework including optional extensions. Additional information: Contract reference number: DN666452

Renewal: The expected start date for the proposed framework is 01 July 2023. The expected end date for the proposed framework is 30 June 2025. The proposed framework is to be let with an option to extend for a further 24 months from the actual end date.

Housing Benefit and Council Tax Reduction

This framework agreement is for the provision of additional processing capacity for the Council's Assessment and Awards Service. The framework will provide offsite processing capacity to enable processing of work packages for Council Tax, Housing Benefit and Council Tax Reduction. This framework has been divided into the following Lots: * Lot 1 Council Tax * Lot 2 Housing Benefit and Council Tax Reduction Potential suppliers may submit a tender for one Lot or both Lots. Each Lot will be evaluated and awarded separately. The value of 500 000 GBP is an estimated total spend over both lots over the life of the framework including optional extensions. Additional information: Contract reference number: DN666452

Renewal: The expected start date for the proposed framework is 01 July 2023. The expected end date for the proposed framework is 30 June 2025. The proposed framework is to be let with an option to extend for a further 24 months from the actual end date.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/024621-2023 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Aug 2023 |
| Submission deadline | 22 May 2023 |
| Future notice date | Not specified |
| Award date | 30 Jun 2023 |
| Contract period | 30 Jun 2023 - 30 Jun 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DURHAM COUNTY COUNCIL |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5UL |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Neville's Cross |
| Westminster constituency | City of Durham |
| Delivery location | TLC14 Durham |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | CAPITA BUSINESS SERVICES; CIVICA; NEC SOFTWARE SOLUTIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 22 Aug 2023 at 11:31 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/024621-2023
- 19 Apr 2023 at 07:41 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011167-2023

## Notice URLs

- http://www.durham.gov.uk
- http://www.nepo.org
- https://www.judiciary.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c1e1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03c1e1.json.