---
title: "NCC830B BEST Transformation Delivery Partner"
ocid: "ocds-h6vhtk-03c34c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c34c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03c34c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03c34c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTHUMBERLAND COUNTY COUNCIL"
published: "2023-11-02"
---

# NCC830B BEST Transformation Delivery Partner

Buyer: NORTHUMBERLAND COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-03c34c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c34c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03c34c.json)

## Summary

The Northumberland County Council is seeking a Delivery Partner for their three-year BEST transformation programme aimed at improving customer experience, staff engagement, and operational efficiency. The procurement involves a Restricted Procurement Procedure with a budget of around £3 million for core deliverables. The Council expects significant cashable savings and additional benefits with the support of an experienced Partner. The procurement process has been completed, and Deloitte LLP has been awarded the contract.

This procurement opportunity by the Northumberland County Council presents a chance for businesses in the business and management consultancy sector to engage in a transformative project enhancing customer services and operational effectiveness. The Council's strategic partnership aims at achieving sustainable financial savings and innovative service delivery methods. Companies with expertise in workforce development, technology integration, and customer insight are well-suited to compete in delivering the desired outcomes for the Council's transformation programme.

## Notice

Northumberland County Council (the Council) is experiencing increasing pressure and challenge going forward in terms of a changed demand and expectations following Covid and the ever-increasing financial pressures and predicted funding gaps. The Council is preparing to procure a Delivery Partner that will support the Council's three year transformation journey (BEST) to make the Council more modern, efficient, and fit for purpose whilst delivering sustainable financial savings. BEST is not about cutting services, but about transforming the way services are delivered and how the Council operates to achieve the best outcomes for our customers, staff and residents. In summary, the key aims are: Improved customer experience Enhanced experience for staff Improved efficiency and effectiveness following a Best Value approach

### Lot Information

Lot 1

BEST comprises 7 workstreams to Improve value for money, ensure effective delivery of customer and resident needs, and to improve organisational effectiveness: Best Service to Customers Best Use of Resources Best Use of Technology Best Value for Money Best Use of Assets Best Talent and Opportunity Best In Class Commissioning The Council has conducted a Restricted Procurement Procedure. Scope of Services To realise the vision and achieve the pace of change the Council recognises it needs support from an experienced Delivery Partner to support 5 of the above workstreams together with programme management support. Specific projects for delivery which require specialist partner expertise, including: (i) Workforce Blueprint (Job Families Model), Design and Implementation of Business Centres of Excellence, Transactions Hub, Corporate Business Support Functions (ii) Research, design and implement and alternative business support/admin operating model, creating centre of excellence, considering automation of processes and integrating of functions (iii) Category Management, Commissioning Framework, Networked Model of Commissioning and Communities First Modelling (iv) Customer Insight and Digitial Customer Services, automating end to end processes and paperless (v) Streamline Technical Architecture, Information Architecture and Support in the review of IT / Digital team service structures including job descriptions. The initial budget is circa PS3million for the core deliverables as detailed in Schedule 2 ITT Specification however the successful Partner is expected to share via risk and reward for additonal benefits realised subject to the agreement of the Partner and Council. Cashable savings over the next 3 years are estimated to be circa Low PS17.5m High PS38.2m as detailed in the Strategic Business Case. However, the Council considers that with the support and expertise of a suitably experienced Delivery Partner, additional savings opportunities will be achievable, for which the Delivery Partner will be 'rewarded' for additional benefits realisation.

Options: 3 x 12 months option to extend

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/032447-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Nov 2023 |
| Submission deadline | 17 Jul 2023 |
| Future notice date | 14 May 2023 |
| Award date | 18 Oct 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,886,110 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHUMBERLAND COUNTY COUNCIL |
| Locality | MORPETH |
| Post town | Newcastle upon Tyne |
| Postcode | NE61 2EF |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC42 Northumberland |
| Local authority | Northumberland |
| Electoral ward | Morpeth Kirkhill |
| Westminster constituency | North Northumberland |
| Delivery location | TLC2 Northumberland, and Tyne and Wear, TLC21 Northumberland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services

## Release History

- 2 Nov 2023 at 14:24 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/032447-2023
- 16 Jun 2023 at 13:20 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017205-2023
- 21 Apr 2023 at 14:39 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/011552-2023

## Notice URLs

- http://www.northumberland.gov.uk
- https://procontract.due-north.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c34c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03c34c.json.