---
title: "Out of Hours, Scheduled and Overflow Contact Centre Services"
ocid: "ocds-h6vhtk-03c541"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c541"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03c541.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03c541.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "ACCENT HOUSING"
published: "2023-05-26"
---

# Out of Hours, Scheduled and Overflow Contact Centre Services

Buyer: ACCENT HOUSING  
Current stage: Tender  
OCID: ocds-h6vhtk-03c541

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03c541.json)

## Summary

The public procurement process initiated by Accent Housing Ltd is currently in the tender stage. The organisation is seeking expressions of interest for the provision of Out of Hours, Scheduled and Overflow Contact Centre Services. This procurement opportunity falls under the telecommunications services industry category and has a value of £200,000. The deadline for submitting interest is 25th June 2023 at 17:00 GMT. Accent is a key player in the social housing sector, focusing on delivering high-quality homes and services to its customers.

This tender from NHS National Services Scotland is in the planning stage and aims to procure a new Radionuclide Dispensary located at Gartnavel General Hospital in Glasgow. Interested suppliers can participate in a market evaluation process to provide radiopharmacy isolators for aseptic preparation of radiopharmaceuticals. The procurement exercise pertains to diagnostics and radiodiagnostic devices and supplies industry category. The future notice date for communication regarding this opportunity is 31st July 2023.

## Notice

This PIN is to engage with the market only, in preparation for a potential procurement process being undertaken and it is in the early stages of development. The scope of the potential procurement is for high quality Out of Hours, Scheduled and Overflow Contact Centre Services. Accent Housing Ltd has been providing high quality social housing for rent and sale for 50 years. Our ambition is to be recognised as a market leader for the quality of our homes and the effectiveness of our services. Further information regarding Accent may be accessed by viewing our website www.accentgroup.org We are seeking expressions of interest from suitably qualified and experienced suppliers to provide high quality Out of Hours, Scheduled and Overflow Contact Centre Services for Accent when its customer contact centre is closed. The supplier will support Accents customers by delivering an exemplary level of customer service and work in partnership with Accent to enable delivery of its corporate strategy. It may also be necessary for the supplier to monitor digital communications such as e-mail, web enquires etc. The supplier will be required to capture and log all information via Accent's internal systems therefore the supplier must have the appropriate ICT hardware and secure internet access. Accent will only consider Contractors who meet the following minimum requirements: 1) Your company must hold ISO 9001 and ISO 27001 accreditations throughout the term of the contract. 2) Does your Company meet Accent's financial requirements based on Dun and Bradstreet Failure Score (formerly called the Financial Stress Score) is

### Lot Information

Lot 1

We are seeking expressions of interest from suitably qualified and experienced suppliers to provide high quality Out of Hours, Scheduled and Overflow Contact Centre Services for Accent when its customer contact centre is closed. The supplier will support Accents customers by delivering an exemplary level of customer service and work in partnership with Accent to enable delivery of its corporate strategy. It may also be necessary for the supplier to monitor digital communications such as e-mail, web enquires etc. The supplier will be required to capture and log all information via Accent's internal systems therefore the supplier must have the appropriate ICT hardware and secure internet access.

Renewal: 1 x 2 years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015132-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 May 2023 |
| Submission deadline | 25 Jun 2023 |
| Future notice date | 30 Jul 2023 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | £200,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ACCENT HOUSING |
| Additional buyers | NHS NATIONAL SERVICES SCOTLAND |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | Baildon |
| Westminster constituency | Shipley |
| Delivery location | TLM82 Glasgow City |

## CPV Codes

### Divisions

- 33 - Medical equipments, pharmaceuticals and personal care products
- 64 - Postal and telecommunications services

### Codes

- 33124200 - Radiodiagnostic devices
- 64200000 - Telecommunications services

## Release History

- 26 May 2023 at 14:13 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/015132-2023
- 28 Apr 2023 at 14:53 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/012345-2023

## Notice URLs

- http://www.accentgroup.org
- http://www.nhsggc.scot/about-us/procurement/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000730812
- https://procontract.due-north.com
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=730812
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10722

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c541. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03c541.json.