--- title: "DHSC Email Marketing System Re-Procurement Market Engagement" ocid: "ocds-h6vhtk-03c665" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c665" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03c665.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03c665.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE" published: "2023-05-04" --- # DHSC Email Marketing System Re-Procurement Market Engagement Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE Current stage: Planning OCID: ocds-h6vhtk-03c665 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c665) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03c665.json) ## Summary The Department of Health and Social Care (DHSC) is planning a tender process for an Email Marketing System Re-Procurement Market Engagement. The tender falls under the 'Sales or marketing software package' industry category and has a budget of £120,000 GBP. DHSC is seeking a platform to deliver customised, interactive e-marketing communications to both internal and external stakeholders. The procurement process is in the planning stage, and responses are required by Friday 02 June 2023. This tender by DHSC presents an opportunity for businesses providing email marketing services or sales software packages to compete. Companies offering e-marketing solutions with features such as user-friendly interfaces, GDPR compliance, real-time reporting, and excellent customer support are well-suited for this procurement. The location for the procurement is in London, United Kingdom, and interested businesses need to engage with DHSC's requirements to tailor their offerings to meet the organisation's communication objectives. ## Notice The Department of Health and Social Care (DHSC) requires an email marketing platform that will be used across the organisation to deliver customised, accessible, and interactive email marketing. This platform should enable internal and external stakeholders to engage with e-marketing communications delivered by the tool. ### Lot Information Lot 1 The route to market has yet to be determined and is dependant from the findings of this market engagement. Additional information: We are looking for a system that offers: - straight forward user interface to allow colleagues across the department to create bespoke, accessible e-communications - segmented campaign lists to ensure we are always GDPR compliant - user designated logins that have multi-factor authentication - UK-based hosting in the cloud (however EU-hosting would be considered) that is fully DPA compliant - the ability to authenticate and verify our domain(s) - the ability to gain real-time metrics and reporting upon request - great customer support that can answer our questions and provide technical support responsively DHSC currently has circa 10 monthly campaigns which have a combined total of 200,000 to 250,000 sent emails. Audiences include internal stakeholders as well as external stakeholders where DHSC needs to communicate policy or governance changes, alongside general communication to staff across the department. The email marketing tool needs to flex according to the department's objectives and monthly workload. Running this information gaining exercise will allow us to better understand the email marketing platforms currently available on the market. DHSC would like to better understand the range of tools and functionality on offer from email marketing systems and how they can be used to deliver optimised and accessible e-communications. An RFI document can be found at the link below: https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000001RW3A/7AzHm71FXxzlqc_UDZyZ1lwcOR76KF0SyFQyAjQnAMc Please provide responses by Friday 02 June 2023. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/012827-2023 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 4 May 2023 | | Submission deadline | Not specified | | Future notice date | 3 May 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £120,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE | | Locality | LONDON | | Post town | South West London | | Postcode | SW1H 0EU | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | TLI32 Westminster | ## CPV Codes ### Divisions - 48 - Software package and information systems - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 48481000 - Sales or marketing software package - 48811000 - E-mail system - 79340000 - Advertising and marketing services ## Release History - 4 May 2023 at 14:28 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/012827-2023 ## Notice URLs - https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000001RW3A/7AzHm71FXxzlqc_UDZyZ1lwcOR76KF0SyFQyAjQnAMc - https://health-family.force.com/s/Welcome - https://www.gov.uk/government/organisations/department-of-health-and-social-care ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c665. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03c665.json.