---
title: "NHS 111 Service (Midlands Region) - Invitation to Tender"
ocid: "ocds-h6vhtk-03c6d8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c6d8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03c6d8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03c6d8.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "NHS BLACK COUNTRY INTEGRATED CARE BOARD"
published: "2023-05-05"
---

# NHS 111 Service (Midlands Region) - Invitation to Tender

Buyer: NHS BLACK COUNTRY INTEGRATED CARE BOARD  
Current stage: Tender  
OCID: ocds-h6vhtk-03c6d8

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## Summary

The NHS Black Country Integrated Care Board, along with other Integrated Care Boards, is inviting bids for the procurement of NHS 111 services covering the West and East Midlands regions. This opportunity aims to ensure timely access to healthcare services for patients in need, with key objectives including achieving quality measures, providing efficient clinical assessments, and reducing health inequalities. The contract duration is 5 years with a possible extension of up to 2 years. The tender process is currently in the active stage, with a submission deadline of June 15, 2023.

This tender for NHS 111 services provides a significant opportunity for healthcare providers to contribute to delivering safe and patient-focused services. Businesses well-suited to compete in this tender include healthcare service providers, technology companies offering telehealth solutions, and organisations with expertise in clinical assessment and patient care pathways. The procurement process is open and transparent, offering a chance for qualified and experienced providers to engage with multiple Integrated Care Boards in the Midlands regions and make a positive impact on patient care and health outcomes.

## Notice

NHS Black Country Integrated Care Board and NHS Derby and Derbyshire Integrated Care Board are undertaking a procurement process and are inviting suitably qualified and experienced providers to bid for NHS 111 services to cover the West and East Midlands regions (including Staffordshire and Stoke) on behalf of themselves and the following Integrated Care Boards:

NHS Birmingham and Solihull ICB
NHS Coventry and Warwickshire ICB
NHS Herefordshire and Worcestershire ICB
NHS Leicester, Leicestershire and Rutland ICB
NHS Lincolnshire ICB
NHS Northamptonshire ICB
NHS Nottingham and Nottinghamshire ICB
NHS Shropshire and Telford and Wrekin ICB
NHS Staffordshire and Stoke-on-Trent ICB

### Lot Information

Lot 1

NHS111 aims to ensure patients with an urgent clinical need are assessed and referred to an appropriate service, in a timely manner, by providing health advice and onward referral over the telephone and online. The NHS111 service will deliver a safe and patient focused service that promotes quality and reduces health inequalities.

Further objectives of the service will be to:
* Achieve nationally and regionally mandated KPIs and quality measures.
* Expedite patient access to appropriate end point services.
* Deliver good patient experience by providing consistent, safe and efficient clinical assessment at first point of contact.
* Provide onward referral to primary care and all non-emergency department (non-ED) pathways, including ICB commissioned services that can undertake remote triage and onward referral (such as local clinical assessment services (CAS).
* Nurture a culture of self-help, education and self-management.
* Ensure the Directory of Services (DoS) is maintained in partnership with local systems and used to facilitate timely and appropriate levels of care.
* Ensure early identification of calls that would benefit from access to a clinical adviser.
* Develop and maintain clear pathways of care which ensure safe and optimal transfer of patients' care where additional or specialist care is required.
* Reduce the risk of harm to patients by ensuring patients are referred to the most appropriate service, at the earliest opportunity along the pathway.
* Share real time data with health and social care partners to improve the patient journey, safety of staff, and the efficiency of NHS and Local Authority commissioned services.

The contract term will be 5 years with the option to extend for up to a further 2 years.

This Procurement has been advertised in accordance with the requirements of the Public Contracts Regulations 2015 (as amended) (the "Regulations") to the extent that the Regulations relate to services within the scope of Schedule 3 thereto (Social and Other Specific Services). The Commissioner and AGCSU are, therefore, bound only by those parts of the Regulations applying to Schedule 3 services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012999-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 May 2023 |
| Submission deadline | 15 Jun 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS BLACK COUNTRY INTEGRATED CARE BOARD |
| Additional buyers | NHS BIRMINGHAM AND SOLIHULL INTEGRATED CARE BOARD; NHS COVENTRY AND WARWICKSHIRE INTEGRATED CARE BOARD; NHS DERBY & DERBYSHIRE INTEGRATED CARE BOARD; NHS HEREFORDSHIRE AND WORCESTERSHIRE INTEGRATED CARE BOARD; NHS LEICESTER, LEICESTERSHIRE AND RUTLAND INTEGRATED CARE BOARD; NHS LINCOLNSHIRE INTEGRATED CARE BOARD; NHS NORTHAMPTONSHIRE INTEGRATED CARE BOARD; NHS NOTTINGHAM AND NOTTINGHAMSHIRE INTEGRATED CARE BOARD; NHS SHROPSHIRE AND TELFORD AND WREKIN INTEGRATED CARE BOARD; NHS STAFFORDSHIRE AND STOKE-ON-TRENT INTEGRATED CARE BOARD |
| Locality | WOLVERHAMPTON |
| Post town | Wolverhampton |
| Postcode | WV1 1SH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG12 Worcestershire CC |
| Local authority | Worcester |
| Electoral ward | Fort Royal |
| Westminster constituency | Worcester |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 5 May 2023 at 14:13 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/012999-2023

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.birminghamsolihull.icb.nhs.uk/
- https://www.blackcountry.icb.nhs.uk/
- https://www.happyhealthylives.uk/
- https://www.herefordshireandworcestershire.icb.nhs.uk/
- https://www.icnorthamptonshire.org.uk/icb/
- https://www.joinedupcarederbyshire.co.uk/derbyshire-integrated-care-board/
- https://www.judiciary.uk/courts-and-tribunals/high-court/
- https://www.leicesterleicestershireandrutland.icb.nhs.uk/
- https://www.lincolnshire.icb.nhs.uk/
- https://www.notts.icb.nhs.uk/
- https://www.shropshiretelfordandwrekin.nhs.uk/
- https://www.staffsstoke.icb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c6d8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03c6d8.json.