--- title: "Modern Clinical Communications Solution and Implementation Partner" ocid: "ocds-h6vhtk-03c706" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c706" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03c706.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03c706.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "THE DUDLEY GROUP NHS FOUNDATION TRUST" published: "2023-06-14" --- # Modern Clinical Communications Solution and Implementation Partner Buyer: THE DUDLEY GROUP NHS FOUNDATION TRUST Current stage: Tender OCID: ocds-h6vhtk-03c706 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c706) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03c706.json) ## Summary The Dudley Group NHS Foundation Trust is procuring a "Modern Clinical Communications Solution and Implementation Partner" under an open procedure. The Trust is seeking a partner to enhance their clinical communication methodologies and improve patient flow. The deadline for expressions of interest is June 16, 2023, and the estimated contract value has been reduced from £350,000 to £112,000. The tender is currently at the active status, with a tender period ending on May 25, 2023. This tender opportunity presents a chance for IT service providers specializing in consulting, software development, and support to offer a modern clinical communications platform to enhance staff communication efficiency at The Dudley Group NHS Foundation Trust. The potential contract duration is up to 4 years, with initial licensing for around 2000 users and a contract value of £350,000. Businesses with expertise in communication software packages and a focus on delivering user-friendly solutions across multiple devices are well-suited to compete for this opportunity. ## Notice A Bleep communication system is currently being utilised at The Dudley Group NHS Foundation Trust (DGFT). However, in 2019 the then Health Secretary called for the phasing out of this method of communication. Modern technology facilitates the need for team-based communication, image facilitation, and task assignment. Bleeps on the other hand require medics to seek out landline phones to then go through a switch board and manually telephone everyone involved which negatively impacts efficient clinical care. In line with our Digital and People Plans, a new communication solution is needed to improve productivity. To achieve digital maturity, modern clinical communication solutions is a key element to ensure that there is a sustainable patient flow through the treatment process. Improving the flow of patients is in line with a key strategic objective of ensuring patient care. As a result of the recent pandemic, there is now a significant backlog of patients across clinical domains, meaning that ensuring there is adequate communication and flow is essential to ensure the Trust meets clinical demands. DGFT wish to embark on a programme of work to deliver enhancements to our clinical communication methodologies which will underpin the efficient flow of patients between clinical teams. A partner is required to provide a full end-to-end set of professional in-house Project Services relating to Modern Clinical Communication and offer insight expertise into linking this with the current digital infrastructure at DGFT. ### Lot Information Lot 1 The Trust is looking for a third-party partner to deliver: * A modern clinical communications platform which allows for ease of communication between staff * Intuitive user interface and good user experience, requiring limited training to fully understand functionality. * Be able to be utilised on several devices, whether this be mobile phone, tablet, or PC. The Trust are suggesting the number of user licenses to be circa 2000 initially, with potential commitment to scale to as high as 5000 in the future. Renewal: The Contract duration will be for an initial 2 year period with the option to extend for up to a further 24 months (at intervals to be agreed between the Successful Bidder and the Authority). Maximum contract term will be 4 years in total. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/016863-2023 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Jun 2023 | | Submission deadline | 25 May 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £350,000 | | Lots value | £350,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE DUDLEY GROUP NHS FOUNDATION TRUST | | Locality | DUDLEY | | Post town | Dudley | | Postcode | DY1 2HQ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG36 Dudley | | Local authority | Dudley | | Electoral ward | St. James's | | Westminster constituency | Dudley | | Delivery location | TLG37 Sandwell | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48510000 - Communication software package - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 14 Jun 2023 at 12:21 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016863-2023 - 8 May 2023 at 23:19 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/013055-2023 ## Notice URLs - https://health-family.force.com/s/Welcome - https://www.dgft.nhs.uk/ - https://www.england.nhs.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c706. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03c706.json.