---
title: "Sunderland City Council Multi-devise communications app"
ocid: "ocds-h6vhtk-03c82c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c82c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03c82c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03c82c.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "KNIGHT FRANK PROMISE"
published: "2023-05-12"
---

# Sunderland City Council Multi-devise communications app

Buyer: KNIGHT FRANK PROMISE  
Current stage: Tender  
OCID: ocds-h6vhtk-03c82c

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## Summary

The Sunderland City Council seeks to appoint a service provider to deliver and maintain a multi-device communications app for City Hall and The Beam. The procurement process, in the planning stage, has a contract value of £125,000 GBP with a start date of October 2, 2023. The tender deadline is June 9, 2023, and the award is expected on July 28, 2023. This opportunity falls under the "Software package and information systems" category.

This tender presents a growth opportunity for businesses specializing in industry-specific software, networking software, communication software, and information systems. Companies experienced in delivering multi-device platforms with integration capabilities and support for sustainability campaigns would be well-suited to compete. Suppliers with ISO27001 certification and a track record in providing ongoing support and staff training are encouraged to participate in this competitive procedure with negotiation.

## Notice

On behalf of Sunderland City Council, Knight Frank Promise is looking to appoint a service provider to deliver and maintain a multi-devise platform that connects multiple building users & visitors through an app. Sunderland City Council currently requires this app to be implemented across two locations City Hall and The Beam, however, there may be future requirements to extend the requirements across other Sunderland City Council locations. Background Information. Sunderland City Council has appointed our client Knight Frank Promise who is a leading provider of real estate consultancy services. Its principal activities include advising owners, investors, users, and developers of commercial and residential real estate on achieving maximum value from their properties as effective workspaces, homes, or investments. For further information, please visit the Knight Frank Promise website: https://www.knightfrank.co.uk/knight-frank-promise For further information, please visit the Sunderland City Council website: https://www.sunderland.gov.uk

### Lot Information

Lot 1

General requirements: * App to be Riverside Sunderland branded with segmentation for different buildings and tenants * Option to deliver targeted, tailored content, which is relevant to different audiences and measure engagement. * A building information forming repository for all information such as fire manuals and handbooks etc. * Admin dashboard that provides a full database of the building tenants and platform users with the ability to provide different levels of admin rights and assistance with staff training. * Data and analytics platform allowing all stakeholders to access anonymised and aggregated data in real time. * The property management team and occupiers are to be able to organise, manage and book any type of space within the site such as: o Meeting rooms o Event Space o Wellness Room * Bookings are to be configured either complementary or via credit system and/or on a chargeable basis. * Event management function to replace Eventbrite. * Access Control - In app access pass. * Visitor booking for the management team and occupiers. * Helpdesk to manage maintenance requests via a simple platform and for the work requests to be tracked in real-time. * Ability to carry out surveys and polls of app users with competition and incentives * Send push notifications regarding building updates such as maintenance work, development activity with the Riverside masterplan, or food vendors outside * Ability to carry out surveys and polls of app users with competitions and incentives. * Forums for like-minded people e.g., Book Club and Bicycle User Group. * Integration with other useful websites such as real time bus information. Ongoing support requirement: * Weekly information feeds * Activation content * Polls and Surveys * Customer engagement & events calendar Specific requirements The multi-devise app is to be also used to further drive the sustainability campaigns across the property and connect the occupiers with Riverside Sunderland initiatives to achieve net zero carbon emissions. Currently, the communications application is required to cover two sites Sunderland City Hall & the Beam, but there may be a possible extension to different sites, this will be confirmed at a later date Supplier to have ISO27001 The app requires Integration with: * Gallagher access card system * R00MZ booking system * ELogbooks Further support information: Other buildings may come onboard, there are also residential elements, and a few different access points are required - further segmentation. It is very important for the supplier to be able to demonstrate relevant experience, liability, ongoing support with initial implementation, and the duration of the contract, to be able to provide strong evidence of staff training. This multi-device app must be able to take away some of the admin tasks.

Renewal: On behalf of Knight Frank Promise, Sunderland City Council is looking to appoint on a three (3) plus two-year (2) term subject to performance review.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/013534-2023 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 May 2023 |
| Submission deadline | 9 Jun 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £125,000 |
| Lots value | £125,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KNIGHT FRANK PROMISE |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 3BD |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Ouseburn |
| Westminster constituency | Newcastle upon Tyne East and Wallsend |
| Delivery location | TLC2 Northumberland, and Tyne and Wear |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 48200000 - Networking, Internet and intranet software package
- 48400000 - Business transaction and personal business software package
- 48500000 - Communication and multimedia software package
- 48600000 - Database and operating software package
- 48800000 - Information systems and servers

## Release History

- 12 May 2023 at 08:37 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/013534-2023

## Notice URLs

- https://portal.maistro.com/b/expression-of-interest/0100717b-4018-478e-a596-e7d474f953fc
- https://www.knightfrank.co.uk/knight-frank-promise
- https://www.maistro.com
- https://www.maistro.com/
- https://www.sunderland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c82c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03c82c.json.