---
title: "Electronic Call Monitoring System For Domiciliary Care"
ocid: "ocds-h6vhtk-03c867"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c867"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03c867.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03c867.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "LONDON BOROUGH OF NEWHAM"
published: "2023-10-20"
---

# Electronic Call Monitoring System For Domiciliary Care

Buyer: LONDON BOROUGH OF NEWHAM  
Current stage: Tender  
OCID: ocds-h6vhtk-03c867

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c867)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03c867.json)

## Summary

The London Borough of Newham is seeking an Electronic Call Monitoring System For Domiciliary Care. The procurement process is currently active and will involve the use of Oracle Fusion for electronic tendering. The tender deadline is on 20th November 2023. The system would include components like Electronic Medications Administrations Record System, Call Logging, Invoicing, and Reporting. The buying organisation is the London Borough of Newham and the procurement falls under the services category.

This tender presents an opportunity for businesses specializing in IT services, consulting, software development, and support. Companies offering Electronic Call Monitoring solutions, especially in the healthcare sector, would be well-suited to compete. The procurement process is at the tender stage, and interested businesses should ensure registration on Oracle Fusion to participate. The tender is anticipated to create business growth opportunities for providers offering these specific components and services outlined in the tender requirements.

## Notice

The London Borough of Newham would like to notify the market of a published procurement for an Electronic Call Monitoring System For Domiciliary Care. The tendering exercise will be undertaken using the electronic tendering system 'Oracle Fusion' to participate please ensure that your company registers on Oracle Fusion via the link below. https://elyq.fa.em3.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002089195

### Lot Information

Lot 1

The London Borough of Newham would like to notify the market of a published procurement for an Electronic Call Monitoring System For Domiciliary Care * Newham Council currently has 24 Providers on its independent Living and Support Services (ILSS) Framework, delivering bespoke care and support that maintains and improves wellbeing, independence and resilience appropriate to individual Customer circumstances, prevailing state of health, and personal aspirations - to live a full a life as possible: safe and independent at home. * The council mandates that providers on its ILSS framework use its procured Electronic Call Monitoring (ECM) system as a core requirement, to ensure the successful delivery and assurance of the service contract. This is used to log calls made in resident's homes and other locations in the community. It is used by the Council to review Providers' performance under the contract, match commissioned care hours to the actual hours delivered, and to generate automatic invoices for Providers in Finance Manager. * Newham Council are seeking to procure an ECM system that includes the following components: o Electronic Medications Administrations Record System o Electronic Call Logging o Family and Friends Portal o Invoicing and Payment o Reporting It would also be beneficial but not essential if your solution can also provide one or both of these elements: o Scheduling o Care planning We would like potential providers interested in delivering these services to submit a bid.

Renewal: Following contract expiry (including extensions if utilised)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/031012-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Oct 2023 |
| Submission deadline | 20 Nov 2023 |
| Future notice date | 19 Jul 2023 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF NEWHAM |
| Locality | LONDON |
| Post town | East London |
| Postcode | E16 2QU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Royal Albert |
| Westminster constituency | West Ham and Beckton |
| Delivery location | TLI4 Inner London - East, TLI41 Hackney and Newham |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 20 Oct 2023 at 11:00 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/031012-2023
- 12 May 2023 at 14:47 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/013631-2023

## Notice URLs

- http://www.newham.gov.uk
- https://elyq.fa.em3.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002089195
- https://www.contractsfinder.service.gov.uk/Notice/9bc5436c-6d5a-4a14-a2dd-6bd50e64a42e

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c867. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03c867.json.