--- title: "Outsourced Delay Repay Software for XC Trains Limited (CrossCountry) & Grand Central Railway Company Limited (GC)" ocid: "ocds-h6vhtk-03c8b3" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c8b3" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03c8b3.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03c8b3.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "ARRIVA UK TRAINS LIMITED" published: "2023-05-15" --- # Outsourced Delay Repay Software for XC Trains Limited (CrossCountry) & Grand Central Railway Company Limited (GC) Buyer: ARRIVA UK TRAINS LIMITED Current stage: Tender OCID: ocds-h6vhtk-03c8b3 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c8b3) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03c8b3.json) ## Summary The XC Trains Limited (XC) and Grand Central Railway Company Limited (GC) are conducting a joint private tender for the provision of outsourced Delay Repay Software. Potential suppliers are required to have experience in implementing Delay Repay solutions in the Rail Industry. The procurement process involves seeking pricing options for a minimum 4-year contract with separate contracts for each entity. The deadline for submission is 30th May 2023. This tender offers an opportunity for businesses experienced in Customer Relation Management software packages within the rail industry. Suppliers who can meet the requirements to standardise customer engagement, validate delayed journeys, and facilitate compensation are well-suited to compete. Interested parties should engage with XC Trains Limited (XC) and Grand Central Railway Company Limited (GC) to explore this business growth opportunity. ## Notice A private Procurement is being conducted XC Trains Limited (XC) and Grand Central Railway Company Limited (GC) will be conducting a joint private tender for the provision of outsourced Delay Repay Software to (a) standardise and improve the Customer Contact centre engagement with its customers; (b) to validate claimed for delayed journeys; and (c) assist with the payment of any appropriate compensation. Interested parties should register their interest via the email address provided. Any interested parties must have previous experience of implementing a Delay Repay solution in the Rail Industry ### Lot Information Lot 1 A private Procurement is being conducted XC Trains Limited (XC) and Grand Central Railway Company Limited (GC) will be conducting a joint private tender for the provision of outsourced Delay Repay Software to (a) standardise and improve the Customer Contact centre engagement with its customers; (b) to validate claimed for delayed journeys; and (c) assist with the payment of any appropriate compensation. The XC network is the most extensive rail franchise in Britain, calling at more than 100 stations. XC serve 7 of the 10 largest UK cities with 7 routes radiating from our central hub in Birmingham. GC is an open-access train operating company in the United Kingdom and is a subsidiary of Arriva UK Trains. Grand Central connects Yorkshire and the North East to London with two routes. Five daily services on the North East to London route run between Sunderland and London King's Cross. Four daily services which run on the Yorkshire to London route operate between Bradford Interchange and London King's Cross. XC & GC will be seeking pricing options for the following: - A minimum 4-year contract, with an end date of the 14th October 2027 (subject to termination rights) - Separate contracts will be required for both XC & GC, with a governing Framework in place with Arriva UK Trains Limited (AUKT). The Delay Repay Contract for XC will contain provisions that make it clear it can be transferred to a successor operator of the XC franchise. Interested parties should register their interest via the email address provided. Any interested parties must have previous experience of implementing a Delay Repay solution in the Rail Industry. For the avoidance of doubt, Arriva UK Trains is advertising this opportunity under a voluntary basis and not as mandatory requirement under the Utilities Contracts Regulations 2016 ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/013749-2023 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Selective | | Procurement method details | Competitive procedure with negotiation | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 15 May 2023 | | Submission deadline | 30 May 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,100,000 | | Lots value | £1,100,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ARRIVA UK TRAINS LIMITED | | Locality | SUNDERLAND | | Post town | Sunderland | | Postcode | SR3 3XP | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC44 Sunderland | | Local authority | Sunderland | | Electoral ward | Doxford | | Westminster constituency | Houghton and Sunderland South | | Delivery location | TLE2 North Yorkshire, TLG3 West Midlands | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48445000 - Customer Relation Management software package ## Release History - 15 May 2023 at 11:14 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/013749-2023 ## Notice URLs - http://www.arriva.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c8b3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03c8b3.json.