---
title: "Supply of a Cloud Teams Telephony and Integrated Contact Centre Solution"
ocid: "ocds-h6vhtk-03c8b5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c8b5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03c8b5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03c8b5.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "BELIEVE HOUSING LTD"
published: "2023-05-15"
---

# Supply of a Cloud Teams Telephony and Integrated Contact Centre Solution

Buyer: BELIEVE HOUSING LTD  
Current stage: Tender  
OCID: ocds-h6vhtk-03c8b5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c8b5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03c8b5.json)

## Summary

The procurement process led by Believe Housing Ltd involves the supply of a Cloud Teams Telephony and Integrated Contact Centre Solution under the main procurement category of services. The contract period is from January 1, 2025, to December 31, 2028, with an option to extend for up to 2 years on 1 occasion. The submission deadline for this tender is June 22, 2023. The procurement method is an open procedure covered by the Government Procurement Agreement. The buying organization is located at Spectrum 4, Spectrum Business Park, Seaham, United Kingdom.

This tender presents an opportunity for businesses offering telephone switchboard services and repair and maintenance services of line telephony equipment to compete. Interested businesses should take note of the submission details available at https://in-tendhost.co.uk/believehousing/aspx/Home. The tender is relevant to companies operating in the UK market seeking to provide cloud-based telephony and contact centre solutions. The overall goal is to fulfil the communication needs of Believe Housing Ltd and enhance their service provision capabilities.

## Notice

Supply of a Cloud Teams Telephony and Integrated Contact Centre Solution

### Lot Information

Lot 1

Supply of a Cloud Teams Telephony and Integrated Contact Centre Solution

Renewal: Option to extend for up to 2 years on 1 occasion

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/013751-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 May 2023 |
| Submission deadline | 22 Jun 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Jan 2025 - 31 Dec 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BELIEVE HOUSING LTD |
| Locality | SEAHAM |
| Post town | Sunderland |
| Postcode | SR7 7TT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Dawdon |
| Westminster constituency | Easington |
| Delivery location | TLC14 Durham |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services
- 64 - Postal and telecommunications services

### Codes

- 50334100 - Repair and maintenance services of line telephony equipment
- 64214200 - Telephone switchboard services

## Release History

- 15 May 2023 at 11:17 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/013751-2023

## Notice URLs

- https://in-tendhost.co.uk/believehousing/aspx/Home
- https://www.believehousing.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c8b5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03c8b5.json.