---
title: "Hertfordshire Telecare Response Service"
ocid: "ocds-h6vhtk-03c939"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c939"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03c939.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03c939.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTH HERTFORDSHIRE DISTRICT COUNCIL"
published: "2023-05-16"
---

# Hertfordshire Telecare Response Service

Buyer: NORTH HERTFORDSHIRE DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-03c939

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## Summary

The North Hertfordshire District Council has recently awarded a contract for the "Hertfordshire Telecare Response Service" in the welfare services industry category. The procurement method used was a limited negotiated procedure due to extreme urgency, with the British Red Cross being the active supplier. The contract, valued at £2,374,000, was signed on May 15, 2023, and the service is aimed at providing a county-wide response service for monitored service users on the Hertfordshire Tele-healthcare service.

This contract presents an opportunity for businesses operating in the elderly welfare services sector to engage in providing response services to telecare users. Companies with experience in delivering telecare services and monitoring solutions, particularly those capable of operating county-wide services, would be well-suited to compete for future telecare response service contracts. The North Hertfordshire District Council's procurement process involved negotiations with existing providers to ensure quality service delivery within budget constraints, highlighting the council's commitment to obtaining best value for money in service provision.

## Notice

The Supply of a Response Service to Telecare Service Users.

### Lot Information

Lot 1

Provision of a Hertfordshire county-wide Response Service for monitored service users on the Hertfordshire Tele-healthcare service within the entirety of Hertfordshire.

### Procurement Information

For unforeseeable events and for reasons of extreme urgency: An open tender procurement was carried out in October 2022, however this was unsuccessful, with no acceptable bids received. The option of running a second procurement exercise was discounted due to time constraints. The reason for the extreme urgency was due to a contract start date of January 2023 being required in order to ensure sufficient mobilisation time before the existing contract expired on 31/03/2023. In addition, the likelihood of a second procurement exercise resulting in a positive outcome was low given the limited interest in the original tender. Negotiations were undertaken with 3 existing providers. 2 suppliers either failed to produce a service delivery option within the budget envelope, or failed to engage with the process to the degree necessary to demonstrate Best Value for Money. Only one existing provider offered to perform the service within the Budget Envelope and at the Quality Level required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/013952-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated without publication of a contract notice |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 May 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 14 May 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,374,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH HERTFORDSHIRE DISTRICT COUNCIL |
| Locality | LETCHWORTH |
| Post town | Stevenage |
| Postcode | SG6 3JF |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | North Hertfordshire |
| Electoral ward | Letchworth South West |
| Westminster constituency | North East Hertfordshire |
| Delivery location | TLH East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH RED CROSS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85311100 - Welfare services for the elderly

## Release History

- 16 May 2023 at 14:30 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/013952-2023

## Notice URLs

- http://www.north-herts.gov.uk
- http://www.supplyhertfordshire.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03c939. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03c939.json.