---
title: "British Sign Language (BSL) Based Video Relay Service Scotland"
ocid: "ocds-h6vhtk-03cdb7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03cdb7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03cdb7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03cdb7.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "SCOTTISH GOVERNMENT"
published: "2023-05-19"
---

# British Sign Language (BSL) Based Video Relay Service Scotland

Buyer: SCOTTISH GOVERNMENT  
Current stage: Planning  
OCID: ocds-h6vhtk-03cdb7

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03cdb7.json)

## Summary

The Scottish Government is planning a public procurement process for the provision of a British Sign Language (BSL) Based Video Relay Service in Scotland. This opportunity falls under the services procurement category and aims to establish market interest for a service enabling BSL users to make video calls using interpreters. Interested parties need to submit responses by June 20, 2023, to shape the contract specification.

This tender presents an opportunity for businesses in the interpretation services and information technology sectors to compete for the contract to provide the BSL/English Video Relay Service. The Scottish Government, based in Glasgow, UK, is the buying organisation overseeing this planned tender, with a future notice date set for August 31, 2023. Businesses that can deliver high-quality interpretation services and IT solutions are well-suited to participate and potentially win this competitive tender exercise.

## Notice

The Scottish Government is seeking to establish market interest in the provision of a BSL/English Video Relay Service which enables BSL users to make short video calls using a BSL/English interpreter. Information is now requested from industry to shape the contract specification.

### Lot Information

Lot 1

The Scottish Government is seeking to establish market interest in the provision of a BSL/English Video Relay Service which enables BSL users to make short video calls using a BSL/English interpreter. Information is now requested from industry to shape the contract specification. The existing service, Contact Scotland BSL, has been in operation since 2016 and has been expanded to provide a 24 hour a day, 365 days a year service. BSL users are able to call any public service, third sector organisation, private service or friends and family and can also receive calls. The service also handles calls using a Braille display for deafblind people. It should be noted it is not a video remote interpreting service, nor an emergency service. The current contract will expire March 2024. Interested organisations are requested to register their interest by reviewing and completing the attached Microsoft Form Request for Information. Depending on the level of interest generated by this Prior Information Notice, the Scottish Government reserves the right to host a Suppliers' Day. Additional information: It is envisaged that a single supplier shall be appointed following a competitive tender exercise for the future service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/014273-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 May 2023 |
| Submission deadline | Not specified |
| Future notice date | 30 Aug 2023 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8EA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72222300 - Information technology services
- 79540000 - Interpretation services

## Release History

- 19 May 2023 at 08:13 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/014273-2023

## Notice URLs

- http://www.publiccontractsscotland.gov.uk
- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000730054
- https://forms.office.com/e/H544X9URkU
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=730054
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03cdb7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03cdb7.json.