---
title: "CO0169 Contact Centre and Telephony Services"
ocid: "ocds-h6vhtk-03cf10"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03cf10"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03cf10.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03cf10.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ESSEX COUNTY COUNCIL"
published: "2023-05-24"
---

# CO0169 Contact Centre and Telephony Services

Buyer: ESSEX COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-03cf10

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03cf10)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03cf10.json)

## Summary

The Essex County Council has recently awarded a contract for the provision of CO0169 Contact Centre and Telephony Services. The procurement process was conducted using a limited procurement method, specifically an Award procedure without prior publication of a call for competition. The contract is valued at £2,840,053 and was signed on 22nd February 2023. The services required include a cloud-based Contact Centre as a Service (CCaaS) solution for their main contact centre and other instances, with a focus on inbound and outbound telephony calls via MS Teams.

Businesses that specialise in radio, television, communication, telecommunication, and related equipment would find this opportunity suitable for growth. As the tender has a significant emphasis on quality and social value in its award criteria, businesses with expertise in delivering high-quality services and demonstrating social value are well-positioned to compete. The contracting authority, Essex County Council, based in Chelmsford, United Kingdom, is actively supporting the implementation and support of the Contact Centre services. The contract presents an opportunity for businesses to engage in delivering innovative and efficient communication solutions to public sector clients, thereby fostering business growth and development within the industry.

## Notice

MS-certified, cloud-based, CCaaS (Contact Centre as a Service) solution for ECC's main contact centre (Contact Essex) and other contact centre instances. Inbound and outbound telephony calls via MS Teams (call charges).

### Lot Information

Lot 1

MS-certified, cloud-based, CCaaS (Contact Centre as a Service) solution for ECC's main contact centre (Contact Essex) and other contact centre instances. Inbound and outbound telephony calls via MS Teams (call charges).

### Procurement Information

Call-off contract from a framework (CCS Network Services 2 - RM3808)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/014795-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 May 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 Feb 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,840,053 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ESSEX COUNTY COUNCIL |
| Locality | CHELMSFORD |
| Post town | Chelmsford |
| Postcode | CM1 1QH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH36 Heart of Essex |
| Local authority | Chelmsford |
| Electoral ward | Moulsham and Central |
| Westminster constituency | Chelmsford |
| Delivery location | TLH3 Essex |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DAISY CORPORATE SERVICES TRADING |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment

## Release History

- 24 May 2023 at 12:37 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/014795-2023

## Notice URLs

- https://www.essex.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03cf10. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03cf10.json.