--- title: "First Rail Customer App Development Procurement" ocid: "ocds-h6vhtk-03cf8d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03cf8d" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03cf8d.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03cf8d.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "FIRST RAIL HOLDINGS LIMITED" published: "2023-05-25" --- # First Rail Customer App Development Procurement Buyer: FIRST RAIL HOLDINGS LIMITED Current stage: Tender OCID: ocds-h6vhtk-03cf8d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03cf8d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03cf8d.json) ## Summary First Rail Holdings Limited is currently seeking a development partner for their customer-facing iOS and Android mobile apps. The procurement seeks a mixture of dedicated and ad-hoc teams to deliver on a prioritised roadmap of feature development, security enhancements, and bug fixes. The successful supplier will manage various phases of development, testing, staging, and production environments, with a deadline for receiving Expressions Of Interest (EoI) set for 27th June 2023. This tender opportunity presents a lucrative chance for businesses with extensive experience and knowledge of the UK rail retail market to partner with First Rail. The procurement stage is currently active, with a selective procurement method that includes a negotiated procedure with prior call for competition. Businesses well-versed in transport services and capable of offering innovative solutions tailored to the extensive requirements outlined in the tender documentation stand to benefit the most from this opportunity. ## Notice First Rail are seeking a development partner for their existing customer-facing iOS and Android mobile apps. The requirement is for a mixture of dedicated/retained and ad-hoc/on demand teams for the ability to deliver against a prioritised roadmap of feature development, security enhancements and bug fixes. The supplier will deliver roadmap items, maintain backlog, plan sprints and releases, manage UAT phases and contribute to ongoing user research activities. The supplier will also manage the development, test, staging and production environments, ensuring alignment (as close as possible) between staging and prod. The supplier must have extensive experience and knowledge of the UK rail retail market and associated RDG standards. ### Lot Information Lot 1 FirstGroup operates passenger bus and rail services across the UK, providing customers with a family of apps to search, plan and purchase tickets for travel. First Rail is part of FirstGroup and are seeking a development partner for their customer-facing iOS and Android Rail mobile apps. The requirement is for a mixture of contracted/retained and ad-hoc/on demand teams to deliver against a prioritised roadmap of feature development, security enhancements and bug fixes. Across the FirstGroup Rail operators, the supplier will need to support a number of different development roadmaps. A retained team(s) will be contracted on what is proposed to be a rolling 3-6 month basis with an agreed development sprint schedule. In addition, there will be a requirement for ad-hoc/on-demand teams for additional feature developments, maintenance or security requirements not scheduled to be delivered by a retained team. Work undertaken by the ad-hoc teams will be undertaken through agreed Statements of Work and the supplier will need to demonstrate its capability and required timescales to provide this resource. Different rail operators use different ticketing system suppliers (WebTIS), have different development roadmaps but use elements of a shared code base. The supplier will need to support both a common codebase and different roadmaps for its operators. The supplier team will work closely with colleagues from First Rail to prioritise roadmap items, maintain backlog, plan sprints and releases, manage UAT phases and contribute to ongoing user research activities. The supplier must have extensive experience and knowledge of the UK rail retail market and associated RDG standards. First Rail is looking for capable supply partner with an excellent track record in delivery of transport ticketing. The supplier will need to demonstrate innovation, will share an element of the risk around delivery costs/timeframes and has strong processes in place to ensure value for money. Renewal: The contract duration will be for 36 months with the option to extend for up to a further 3 x 12 month extensions. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/015003-2023 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 May 2023 | | Submission deadline | 22 Aug 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £4,700,000 | | Lots value | £4,700,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | FIRST RAIL HOLDINGS LIMITED | | Locality | LONDON | | Post town | West London | | Postcode | W2 1AF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | Hyde Park | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 60 - Transport services (excl. Waste transport) ### Codes - 60000000 - Transport services (excl. Waste transport) ## Release History - 25 May 2023 at 16:34 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/015003-2023 - 25 May 2023 at 16:01 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/014996-2023 ## Notice URLs - http://redirect.transaxions.com/events/99iF6 - http://www.firstgroupplc.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03cf8d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03cf8d.json.