---
title: "IT Services Support"
ocid: "ocds-h6vhtk-03cfc6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03cfc6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03cfc6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03cfc6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HEALTH INNOVATION NORTH EAST AND NORTH CUMBRIA"
published: "2025-01-22"
---

# IT Services Support

Buyer: HEALTH INNOVATION NORTH EAST AND NORTH CUMBRIA  
Current stage: Award  
OCID: ocds-h6vhtk-03cfc6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03cfc6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03cfc6.json)

## Summary

The Health Innovation North East and North Cumbria (HINENC) has completed a procurement process titled "IT Services Support" under the main procurement category "services", classified under CPV code 72000000, which includes IT services like consulting, software development, Internet and support. The contract, using a restricted procurement procedure, involves providing a fully managed IT support service to approximately 80 users during office hours from Monday to Friday. This contract is awarded to Synergi Software Ltd, with key objectives including seamless transition, improved service delivery, optimised resource management, and strong compliance and security. The contract was signed on 16 January 2025 and services commence from 1 February 2025.

This tender offers significant growth opportunities for IT service providers proficient in managed support services, particularly those experienced with healthcare organisations. Ideal candidates are adept in transitioning IT services and enhancing operational efficiency within the constraints of strict compliance and security standards. Businesses certified with Cyber Essentials Plus, and desirably ISO 27001 and ISO 14001, would gain competitive advantages. Securing this contract could enhance the successful bidder’s market presence and showcase their capability in managing complex IT transitions and operations within the healthcare sector.

## Notice

The requirement is for the Supplier to provide a fully managed IT support service to enable Health Innovation Network NENC (referred to as 'HINENC') to deliver its core business services. The current support contract comes to an end on the 1st February 2025 and services approximately 80 users / devices during office hours Monday to Friday. Objectives The supplier will provide seamless transition of IT support from the current incumbent, ensuring that there is minimal disruption to HINENC business operations. Once the initial transfer is complete, the supplier will deliver HINENC with a fully managed IT support service focussing on the following: Improved Service Delivery: Assist HINENC to ensure timely and effective delivery of HINENC's core business services, facilitating IT-enabled improvements. Optimised Resource Management: Efficiently manage HINENC resources to reduce operational costs. Strong Compliance and Security: Adhere to all relevant regulations and standards, with industry-leading protection of the HINENC's IT configuration and information assets.

### Lot Information

Idea Assessment

Objectives The supplier will provide seamless transition of IT support from the current incumbent, ensuring that there is minimal disruption to HINENC business operations. Once the initial transfer is complete, the supplier will deliver HINENC with a fully managed IT support service focussing on the following: Improved Service Delivery: Assist HINENC to ensure timely and effective delivery of HINENC's core business services, facilitating IT-enabled improvements. Optimised Resource Management: Efficiently manage HINENC resources to reduce operational costs. Strong Compliance and Security: Adhere to all relevant regulations and standards, with industry-leading protection of the HINENC's IT configuration and information assets. Performance Metrics It is expected that the Supplier will report their own performance against a set of standards so that service delivery is regularly monitored and assessed. Service Level Agreements (SLAs): Work with clearly defined SLAs for response times, resolution times, and service availability, the Supplier must provide details of their proposed target levels. Key Performance Indicators (KPIs): Track metrics such as customer satisfaction, service uptime, etc. Regular Reporting: Provide HINENC with regular updates on performance against KPIs / SLAs to identify opportunities for improvement. Governance It is expected that the Supplier will implement documented arrangements to govern the following aspects of service delivery: Change Management: Ensure that any change is well planned and managed and that lessons are learnt. Risk Management: Anticipate and mitigate risks associated with service delivery. Audit and Review: Perform regular audits and reviews to ensure that areas for improvement are continuously identified. Problem Management: Identify problems quickly and implement solutions. Minimum Standards Essential: Certification to Cyber Essentials Plus. Desirable: ISO 27001 (Information Security Management System) certification. ISO 14001 (Environmental Management) certification.

Idea Development

Provision of specialist expertise to support the development of a value proposition. This may include delivery of the following: * Business model canvas development; * Business consultancy; * Specialist support for the development of business models; * Assessment of business options and opportunities in the health and life science; * Business processes; * Change management; * Forecasting and/or planning; * Organisational review; * Programme & project management; * Business Structure; * Business process re-engineering; * Social Value; * Peer or Key Opinion Leader Feedback (clinical expertise) Provision of prototype support for innovation. This may include identification of options with recommendations as well as implementation and delivery.

Evaluation

Provision of clinical trial and evidence generation support, such as real-world evaluation and health economics for an innovation. This may include identification of options with recommendations as well as implementation and delivery. * Support to develop protocols; * Support development of trial documentation e.g., Patient Information Sheets, informed consent forms etc. * Support for development and submission of documentation for ethics/HRA approval, such as IRAS forms (if required); * Support to develop strategy for site selection for trials & evaluations; * Support for NIHR portfolio adoption (Commercial, Non-commercial and Investigator Initiated Trials (IIT)); * Bid support to funders e.g., grant writing; * Project Management of Trials * Stakeholder engagement / * Systematic reviews * Care pathway analysis; * Health economics modelling including cost-effectiveness analysis and budget impact analysis; * Diagnostic test reference standard identification or development; * Analytical validity; * Diagnostic accuracy; * Clinical utility; * Cost and pricing modelling * Early Value Assessment (NICE) * Statistical Support Provision of regulatory approval support for innovation. This may include identification of options with recommendations as well as implementation and delivery.

Commercialisation and Adoption and Spread

Provision of commercialisation and scale-up support for innovation. This may include identification of options with recommendations as well as implementation and delivery: * Proof of Value development; * Growth and scale; * Internationalisation and trading globally; * Import and export; * Leadership and management including of individuals and teams; * Marketing including digital marketing; * Adoption and spread into the NHS market or healthcare markets world-wide; * Implementation Model * Business case Development in an NHS/Social Care setting; * Sales; * Manufacturing and outsourcing. * Procurement? * Supply chain expertise

Corporate

Provision of corporate support to the AHSN for the delivery of its day-to-day business or extended support to innovators: * Marketing Support; * Comms Support; * Finance Support; * IT Support o Services; o Hardware; and o software * Health and Safety Services; * HR Support; * Organisational Development Support; * Development of software * Legal Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002256-2025 |
| Notice type | Tender Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jan 2025 |
| Submission deadline | 25 May 2028 |
| Future notice date | Not specified |
| Award date | 24 Nov 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £279,300 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Active, Cancelled |
| Awards status | Active, Unsuccessful |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HEALTH INNOVATION NORTH EAST AND NORTH CUMBRIA |
| Additional buyers | ACADEMIC HEALTH SCIENCE NETWORK – NORTH EAST & NORTH CUMBRIA LIMITED |
| Locality | NEWCASTLE-UPON-TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE4 5PL |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 6 |
| Supplier names | ACTORS FOR HEALTH; CHANNEL 3 CONSULTING; HEALTH INNOVATION NORTH EAST AND NORTH CUMBRIA; LCP CONSULTING SERVICES LTD TRADING AS STAND; SYNERGI SOFTWARE; TRACTIVITY |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 39 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products
- 48 - Software package and information systems
- 50 - Repair and maintenance services
- 66 - Financial and insurance services
- 72 - IT services: consulting, software development, Internet and support
- 73 - Research and development services and related consultancy services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages
- 39000000 - Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products
- 48000000 - Software package and information systems
- 50000000 - Repair and maintenance services
- 66000000 - Financial and insurance services
- 72000000 - IT services: consulting, software development, Internet and support
- 73000000 - Research and development services and related consultancy services
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 22 Jan 2025 at 15:51 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002256-2025
- 28 Oct 2024 at 14:02 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/034863-2024
- 7 Oct 2024 at 12:30 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/032058-2024
- 26 Sep 2024 at 10:55 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/030757-2024
- 18 Sep 2024 at 13:24 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/029857-2024
- 13 Mar 2024 at 10:12 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/007960-2024
- 9 Feb 2024 at 14:25 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/004458-2024
- 4 Dec 2023 at 10:30 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/035604-2023
- 26 May 2023 at 11:00 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/015073-2023

## Notice URLs

- https://ahsn-nenc.org.uk/
- https://healthinnovationnenc.org.uk/
- https://procontract.due-north.com/Advert?advertId=7c5bf33c-52fa-ed11-8122-005056b64545

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03cfc6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03cfc6.json.