---
title: "Low Code Customer Experience Platform (Cloud Based)"
ocid: "ocds-h6vhtk-03d0b5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d0b5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d0b5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03d0b5.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "DONCASTER COUNCIL"
published: "2023-06-13"
---

# Low Code Customer Experience Platform (Cloud Based)

Buyer: DONCASTER COUNCIL  
Current stage: Tender  
OCID: ocds-h6vhtk-03d0b5

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03d0b5.json)

## Summary

The City of Doncaster Council is seeking suppliers to provide a Cloud-based Low-Code Customer Experience Platform as part of its new Customer Experience Strategy 2023 - 2026. The strategy aims to enhance the experience of residents by increasing digital access. The Council invites bids for a platform that can be developed and utilised across both Council and Partner Organisations. The deadline for bid submissions has been extended to 10th July 2023.

This tender from Doncaster Council presents an opportunity for IT service providers specialised in consulting, software development, and Internet support. Businesses capable of delivering innovative digital solutions tailored to improving customer experience are well-suited to compete. The procurement process is currently at the tender stage, with bids required to be submitted electronically or in writing by the extended deadline of 10th July 2023. Suppliers should consider the Council's Customer Experience Strategy as they prepare their proposals.

## Notice

The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council's outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.

### Lot Information

Lot 1

The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council's outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.

Renewal: Extension available - 60 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016771-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jun 2023 |
| Submission deadline | 30 Jun 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DONCASTER COUNCIL |
| Locality | DONCASTER |
| Post town | Doncaster |
| Postcode | DN1 3BU |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE35 Doncaster |
| Local authority | Doncaster |
| Electoral ward | Town |
| Westminster constituency | Doncaster Central |
| Delivery location | TLE3 South Yorkshire, TLE31 Barnsley, Doncaster and Rotherham |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 13 Jun 2023 at 15:30 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016771-2023
- 31 May 2023 at 14:24 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/015433-2023

## Notice URLs

- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=40416&B=UK
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104514
- https://www.doncaster.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03d0b5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03d0b5.json.